MSC Cruises complaint: At risk of losing my reservation due to MSC internal issues
Filed 5 Apr 2023 by Robert
I have booked a cruise with MSC scheduled for July 2023. I have been trying to finalize payment for the cruise for the past 6 days. the online interface showed an error, so I called customer service to finalize payment by phone. The MSC systems is not allowing them to remove a guest from the reservation and they keep telling me to call back and that their issue should get resolved. My reservation expires on April 6th. I am at risk of losing my reservation because MSC can’t fix their IT issues…
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