Our sentiment meter has identified a 100% increase in complaints about Mercari over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Mercari's offerings.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with Mercari? Submit your Mercari complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Mercari.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Mercari complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 33 complaints about Mercari over the last 12 months. The graph below shows a monthly breakdown.
Curious about Mercari's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Sneaker Geek on 04 May 2023 about Mercari.
I sold a pair of sneakers on mercari and buyer claims I sent wrong item. Buyer submitted a fraudulent claim and also submitted pictures of an item I never seen before. Mercari sided with buyer. When I received returned package... Read more
Complaint from Snowwife on 04 May 2023 about Mercari.
If you like the smell of smoke then purchase from this seller. She claims the pallet's are new which they are not. They reek of smoke and Mercari won’t refund because of odor. When pressed about them not being new... Read more
Complaint from Mercarilies on 29 April 2023 about Mercari.
Mercari has a policy that a virus can cancel after 7 days. I had dropped off an item and I did not update through shipment yet of the 7 days and customer canceled when. I notified my car rate I... Read more
Complaint from Shevy on 14 April 2023 about Mercari.
I sold a Givenchy sneakers on Mercari and I shipped it to the buyer who received and loved it. When my funds became available on Mercari, the payout options were either direct deposit or instant pay out. I chose instant... Read more
Complaint from steveonmars on 06 April 2023 about Mercari.
I sold some items on Mercari. They won't pay me for sales I already made. They had no problem paying me for months and now they claim I had unusual activity on my account, which is not true at all.... Read more
Complaint from QueenAnita on 15 March 2023 about Mercari.
I purchase a Coach bag that was stated it was like no when I received the item it was old I contact the company right away to inform them and I sent them screenshots as well as the photo of... Read more
Complaint from metalgal on 11 March 2023 about Mercari.
I bought a bundle on Mercari seller sent wrong sizes and they were stained it didn't say that in the add I messaged the seller she said she would send me the right size askede to rate her I tried... Read more
I have all correspondence and attachments regarding this complaint to reference if needed. I have proof this has happened to unknowing buyers as well. I purchased a matching purse and wallet from Mercari for a total of a... Read more
Complaint from yuan.me on 11 January 2023 about Mercari.
USERR ID: 109807160 I'm in this Mercari selling platform, I have sold 20 items, and already sent to the buyer, the Mercari illegally canceled the order, I demanded him to compensate me for the loss of 1400$! Read more
Complaint from DeeB on 05 January 2023 about Mercari.
The seller according to USPS sent my 14 years old son's package to a different address the seller did not use the address my son provided. Mercari says that because the USPS tracking number said it has arrive to its... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
