Our sentiment meter has identified a 100% increase in complaints about Mercari over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Mercari's offerings.
Sentiment data last updated on April 23, 2024
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We have received 33 complaints about Mercari over the last 12 months. The graph below shows a monthly breakdown.
Curious about Mercari's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Queenkallie6 on 03 January 2023 about Mercari.
I Sent a Christmas present to my online friend put there name and address and Mercari took my account and has been harassing me for over a week making it impossible to deal with the things that I have... Read more
I purchased a camera online but because it didn’t come with batteries or new SIM card I had to wait weeks before receiving these items. By the time my items came in and I tried my camera my camera was... Read more
Complaint from Kano2011 on 20 December 2022 about Mercari.
I purchased a sink on Mercari. The package came and immediately after picking up I could hear all of the broken pieces. I opened packages and only contents were a kitchen trash bag full small jagged edged porcelain. Contacted Mercari... Read more
Complaint from TKHeil on 10 December 2022 about Mercari.
I sold an item on Mercari for the first time(and last after my experience)! Everything was great until I tried to get my money direct deposited to my bank account. It said my bank account details have already been added by... Read more
I’ve sold this individual a solid gold necklace through Mercari. Well the dude is trying to say that I sold him a damage product when the product was in outstanding condition when I sold it. the buyer ed that... Read more
Complaint from Melanie Algas on 27 November 2022 about Mercari.
On 1016 I purchased a Spode teacup and saucer thinking it was a regular size teacup. There was no mention in the description that this was a demitasse or small teacup. When I received it on 1021, I was shocked... Read more
Complaint from Javay4395 on 25 November 2022 about Mercari.
A buyer purchased my items all items are in the case with wrapping and the buyer poured stuff on the items. Mercari told the buyer to keep the items damaged and refused to return my items. They advised me I... Read more
Complaint from BrianS on 22 November 2022 about Mercari.
I sold an item through Mercari and 4 days after shipping they cancel my order( also say I accepted the cancellation. Which I didn't) I was informed that it was up to me to find the item in the postal... Read more
Complaint from Buymyjerseysquad on 15 November 2022 about Mercari.
AGAIN! Once a year Mercari limits my account , refuses to allow me to post sell,buy, withdraw MY MONEY and deposit in my account, They accuse me of selling stolen goods or fake goods and telll me... Read more
Complaint from Brittany Danials on 12 November 2022 about Mercari.
They are making me pay for $150 concierge service to sell on the app. I don’t think they have American policy in effect. They snatch us off their website during americans busiest season of the year. I want to see... Read more
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