Our sentiment meter has identified a 100% increase in complaints about Instacart over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Instacart's offerings.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 41 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from NancyBouf on 09 May 2023 about Instacart.
I have received three notifications that someone is trying to use my old Instacart account fraudulently- each time I ask Instacart to DELTE my account information, and they will not. They make it extremely onerous and confusing and simply will... Read more
Complaint from Susan Clark on 21 April 2023 about Instacart.
We use Instacart to get Publix grocery deliveries. I had an emergency today. My husband and I have both been sick. As of today my husband thought he might be able to eat a few mashed potatoes since he's been... Read more
Complaint from arpandadwal007 on 16 April 2023 about Instacart.
My order was not received. The driver had delivered it at the wrong address. Customer service didn’t help at all and ghosted me. They are not willing to refund my money even tho this is not my fault. I... Read more
Complaint from lilycab3@gmail.com on 13 April 2023 about Instacart.
The store sent me Regular Sunkist instead of Sunkist zero on 32423. On April 12 they send an expired Green valley cream cheese. On both occasions they refused to credit or refund my account. They said awhile back I had... Read more
Complaint from Nado on 12 April 2023 about Instacart.
About a 2 years ago I shopped a customers order from I believe costco. When I arrived at the customers home in New Albany I brought the groceries to her door then knocked because I need to check ID for... Read more
Complaint from James stokes on 31 March 2023 about Instacart.
The person that Shop for me bought some items that I did not even want what was the what was Read more
Complaint from Nancyherrera on 24 March 2023 about Instacart.
So this goes on time after time again I am a five star diamond cart and yet I am the only person out there that’s white and they will not give me any decent batches. I get told to take... Read more
Complaint from Joshua1 on 18 March 2023 about Instacart.
We had a delivery scheduled for 10:55 and no one showed up. I called and after waiting for 20 minutes I was hung up on. When I called back I was able to set up a second delivery... Read more
Complaint from Lisa W. on 10 March 2023 about Instacart.
Placed a grocery order the night before delivery day, opted for 8-10 a.m. timeframe. Order was continually pushed back. Upon contacting Customer Service chat apprising them that the delays would make me miss a medical appointment, I was offered... Read more
Complaint from Sirsak on 08 March 2023 about Instacart.
I did not receive my order and i have been charged $320 on my debit card. Despite repeated calls they did not respond and finally i get an email saying we cannot refund. I have all evidences that i have... Read more
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