Our sentiment meter has identified a 50% increase in complaints about Instacart over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Instacart's offerings.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Instacart.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Instacart complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 41 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Samster on 05 March 2023 about Instacart.
On March 2, I was trying to place an order and got logged out. I thought it was a software glitch and and tried to log in, then being ed to verify my identity. Thinking nothing of it, I verified... Read more
Complaint from Instacarteft on 28 February 2023 about Instacart.
Refund requested for missing item January 15 2023. Policy is to provide refund within 3-5 days. The date of this submission is February 28 2023. Status of refund is in review Read more
Complaint from Heidi winkler on 15 February 2023 about Instacart.
I called to ask a question about being charge $3.99 delivery fee when it said if I spent over 30 something dollars it wouldn’t charge me but it did and I spoke to somebody in your customer service department name,... Read more
Complaint from Nancyherrera on 14 February 2023 about Instacart.
So I’ve been with Instacart for three years, and they won’t answer me why they won’t work on my account they keep taking stars for no reason they keep holding me down, and all I get is the very worst... Read more
I purchased $57.00 in food on 02042023. Instacart charged me $41.58 in totalled fees. The fees are outrageous and ridiculous. I paid practically more in fees. Where is the actual benefit in using Instacart. I... Read more
Complaint from nett on 05 February 2023 about Instacart.
i did not get my order Read more
Complaint from Kelley keasler on 27 January 2023 about Instacart.
You canceled an order that you charged to my ATM Read more
Here in Memphis some people will order from instant cart and their gold is to get their things that they have purchased from Instacart free . Fraud because after you deliver the things that they have ordered, they will try... Read more
Complaint from Rfackrell123 on 21 January 2023 about Instacart.
I was deleted during a batch order for no reason and they don't have a reason telle.systrm glitch to they didn't do to I don't know when u will get your pay to create another account to why did u... Read more
Complaint from Jaclyen Alvarez on 13 January 2023 about Instacart.
I received a call today from PEACERIVER AB (825) 254-9583 telling me he was calling from Instacart and the reason for the call was because someone was using my Instacart account and told me they had to update my account... Read more
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