Family Dollar Complaint Sentiment: Neutral

Our sentiment meter has detected that Family Dollar complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -25%. While some customers might experience challenges with Family Dollar, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 26, 2024

Family Dollar complaint process

Do you have a dispute or had a bad customer experience with Family Dollar? Submit your Family Dollar complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Family Dollar.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Family Dollar complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Family Dollar?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Family Dollar complaints chart

We have received 242 complaints about Family Dollar over the last 12 months. The graph below shows a monthly breakdown.

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Family Dollar complaint statistics

Curious about Family Dollar's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!

1901
Total complaints
1898
Open Complaints
0
Complaints pending
3
Complaints resolved
1.2
/10 1901 ratings

How to contact the customer service of Family Dollar?

Below, you will find the contact information for the complaint department of Family Dollar. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
844-636-7687
Corporate HQ address:
500 Volvo Pkwy, Chesapeake, Virginia, 23320, United States
Contact form:

The corporate office of Family Dollar is located at 500 Volvo Pkwy, Chesapeake, Virginia, 23320, United States. You can contact the customer service of Family Dollar by calling 844-636-7687. If you want to reach out to Family Dollar through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Family Dollar reviews: (1901)

Authentic experiences shared by our community for your benefit.

Locked out in the system

Complaint from 26594427 on 16 January 2021 about Family Dollar.

I used to work at family dollar as an assistant manager my user ID 26594427 one day in Augst 2020 I was in the store working I couldn’t clock in ,the system says they don’t know me as active... Read more

Comments: 0
Rating:

Employee complaints

Complaint from A02reed on 15 January 2021 about Family Dollar.

My self and friend was hired for a RENOVATION of a family dollar store here in Webster Texas at $8.75 an hour. This is not a RENOVATION ITS A REMODEL OF A STORE!!! THAT REQUIRES MORE THAN $8.75 HOURS. THIS... Read more

Comments: 0
Rating:

Closure Hours

Complaint from FDB on 15 January 2021 about Family Dollar.

I went to my local family dollar I arrived at 9:30 but was turned away because an employee walked to the door and said that they were now closed. However the hours on the door said the store closed at... Read more

Comments: 1
Rating:

Manager

Complaint from Tubby1965 on 15 January 2021 about Family Dollar.

We go into Family Dollar and the manager is constantly on the phone carrying on a conversation in Spanish! No I am not prejudice but your customers should come first! Stop talking on the phone and tend to your customers!... Read more

Comments: 0
Rating:

cashier would not sale me rung up items

Complaint from Stacyreid10 on 14 January 2021 about Family Dollar.

today is Jan 13th, 2021. I entered the family dollar store around 445pm to see that they still had Christmas items on the shelves for sale. I got 5 items that were regular price of $1 each. There was no... Read more

Comments: 0
Rating:

Netspend Gift Cards

Complaint from lolitacollier53@outlook.com on 13 January 2021 about Family Dollar.

I purchased 3 Netspend Gift Cards in the amount of $1,508.85 on 112020 at the Family Dollar Store - One Towne Centre - Danville, IL 61832. The amount was deducted from my Bank Account. The 3 Netspend Cards... Read more

Comments: 0
Rating:

Google play card is a scam

Complaint from Salsa 12 on 13 January 2021 about Family Dollar.

I purchased a card Dec 17th 2020. The card wont follow s,will say Error ,page not available,you cant call either. I'm stuck with a card that isnt working. I talked to the employee,( Gino) and he was quite nasty... Read more

Comments: 0
Rating:

Store manager very unprofessional

Complaint from Awoodh on 12 January 2021 about Family Dollar.

I am writing in reference to the Family Dollar, address is 13268 Warwick Blvd. Newport News, VA 23602. This incident occurred on December 29, 2020 and I called to report it the day after however I have yet to hear... Read more

Comments: 2
Rating:

Laziness and rude

Complaint from Miniandme on 12 January 2021 about Family Dollar.

The young lady and her mom which states she is the store manager are very rude! They refused to sell me a kids backpack after it’s was displayed for sell! The young lady is always on her phone they shut... Read more

Comments: 0
Rating:

Masks

Complaint from Rockybojanglesriley on 12 January 2021 about Family Dollar.

Several employees refuse to wear a mask over their mouth and nose. Read more

Comments: 0
Rating:

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