While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Extended Stay America over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 7, 2024
Do you have a dispute or had a bad customer experience with Extended Stay America? Submit your Extended Stay America complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Extended Stay America.
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Finally, we can turn your complaint into a professional Extended Stay America complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 16 complaints about Extended Stay America over the last 12 months. The graph below shows a monthly breakdown.
Curious about Extended Stay America's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Extended Stay America. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Extended Stay America by calling 1-877-651-2124. If you want to reach out to Extended Stay America through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from cato on 25 February 2022 about Extended Stay America.
Currently, I am having issues with the current manager at the Springfield, VA location. I am wondering whether or not it is discrimination or just that she does not like me. I know of another African American couple... Read more
Complaint from Ext. Pray on 09 February 2022 about Extended Stay America.
I've been staying here w my girlfriend about 3 or more weeks and we never where late once for a payment. We usually pay nightly at the front desk well my girlfriend Richele does always my girlfriend does and this... Read more
Complaint from DSE on 24 December 2021 about Extended Stay America.
November 11-14 resided at hotel room 316. Initially I was suppose to be in another room. For whatever reason I was offered this one upon arrival. On November 12th a staff member tried go come in my room 2am claiming... Read more
Complaint from MSMARTINEZ on 03 December 2021 about Extended Stay America.
I HAVE BEEN STAYING HERE SINCE AUGUST 2020 AND HAD PAID 5 MONTHS ON TIME THEN COVID IMPACTED MY BUSINESS AND HAD TO LET THEM KNOW THAT I COULDN'T PAY DUE TO COVID REASONS AND WAS GOING TO FOLLOW THE... Read more
Complaint from Unpleasant on 09 July 2021 about Extended Stay America.
I booked this hotel yesterday because my husband had to extend his work for one more day. We were staying at La Quinta Inn and suites Wyndham for the last 3 nights and check out was today at 11am... Read more
Complaint from Avalancher3277 on 01 July 2021 about Extended Stay America.
Checked in to a room that is suppose to be non smoking and started with an allergic reaction upon entering the room. The desk chair was stained and filthy. The desk wasn't wiped down, had dried stains on it. The... Read more
Complaint from shug905@gmail.com on 31 January 2020 about Extended Stay America.
I was called to work at this hotel for 2 days and I had to chase my pay down . I'm trying. To find out why it's a problem to pay me when the job is done I cleaned the... Read more
Complaint from Foxy on 25 October 2019 about Extended Stay America.
Dirty rooms, the size and breed of a dog that can stay in the hotel. Manger not following up on complaints. Read more
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