Extended Stay America complaints
Extended Stay America complaint: Bad Staff, Bad Rooms, Bad Service, Bad Internet, Bad Everything
Filed 19 Nov 2022 by Robert
I’ve been staying in this reeking pit of pestilence for several weeks. The staff is rude, appears to not like white people, the rooms are disgustingly filthy, the TV is broken, the bed is falling apart, the stove looks like some school kid’s failed science project, the palmetto bugs are out of control, some of the other guests are extraordinarily loud, the police are here constantly, my car was impounded by the rude staff because they didn’t like where I was parked which resulted in me having no transportation for 2 days and costing me a bunch of time and money and no food to eat. I’ve had to change rooms once because the 1st room was literally untenable (although they rented it out again to some other poor slobs without ever cleaning it up). The Internet barely works (I had to purchase a WiFi extender to get enough signal to even connect my devices). The TV is broken. This filthy, disgusting dump is costing me nearly $500.00week. No one has offered to clean the room in the entire time I’ve been here and it looks like it hasn’t been cleaned since the place opened. The water is literally undrinkable, in fact their maintenance person strongly recommended against even bathing in water and to absolutely not drink it. It comes out of the tap in varying colors, odors and pressures. The telephone in the first room didn’t work, in fact the wires in the wall receptacle weren’t even hooked up. None of the sinks have stoppersstrainersbaskets. Several of the cupboards have some mystery substance staining the wood.
Bottom line: this place is a reeking hell hole and should be avoided at all costs. In fact, it should be run out business, burnt to the ground, the ashes spread to the 4 corners of the earth and it’s rude, nasty employees tarred and feathered and ridden out of town on a rail. How this place hasn’t been shut down by the Jacksonville Health Department is a complete mystery.
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