Extended Stay America complaints
Extended Stay America complaint: Bud bugs
Filed 15 Nov 2022 by Lena
We were moved to a room that had bed bugs All our belongs had to be treated because the bugs were coming out of the heating vent when the fan blew I had to launder all my clothes I have am extended reservation with the hotel here until may so I have lots of personal items in my room not just a suitcase I was not reimbursed for the laundry fees and most of my personal belongings have been bagged and kept in the infested room for a week to treat them I have not had access to my shoes pants jackets personal hygiene items etc and was give one day credit as a result of this huge inconvenience The room I have been moved into was dirty I have pictures and more bud beds are present I do not want to move again this is how much filth came off the floor after we cleaned our room top to bottom upon moving the second time I have cleaned two rooms now to only have to spend half the day moving
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