While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Extended Stay America over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with Extended Stay America? Submit your Extended Stay America complaint through our platform to support its escalation, prompting their customer service to resolve it.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 16 complaints about Extended Stay America over the last 12 months. The graph below shows a monthly breakdown.
Curious about Extended Stay America's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Extended Stay America. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Extended Stay America by calling 1-877-651-2124. If you want to reach out to Extended Stay America through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Thompant on 13 March 2024 about Extended Stay America.
The property manager, came to my room to do a weekly inspection. I had just returned from work and dressed down to my underwear to relax. He entered my room and told me to leave while he did his inspection. When... Read more
Complaint from Michael knight on 11 March 2024 about Extended Stay America.
Hello I'm Michael knight and the reason I didn't talk to management here about it because I had to have somewhere to stay and then when all my things got infested I was forced to re wash clothes buy steam... Read more
Complaint from Ooo on 26 December 2023 about Extended Stay America.
Teft $5200.00 coat company 1 collector tee and a Alaskan te. Loby Gery front desk watched it all unfold and both manager Don and Grey started cameras were broken now they say they never were but can not retrieve footage.... Read more
Complaint from Lucia on 25 December 2023 about Extended Stay America.
I have seen with my own two eyes the manager not sure her last name assault one of her employees and not verbally but physically and someone in this organization needs to do something about this woman because she is... Read more
Complaint from Tammy Arthur on 15 November 2023 about Extended Stay America.
Extended stay America told me that my rent would be $474 and some change so I rounded it up to 475 well every week it seems to be 800 ,900 now it's 1,200 and I've been paying on it and... Read more
Complaint from MsVeeJ2u on 13 November 2023 about Extended Stay America.
This room stinks. I have done all I can do to get this molded mildewed smell out of here. however, the attempts have been unsuccessful and it's making us all sick. As soon as the air is cut off it... Read more
Complaint from sanwizharriton@yahoo.com on 01 November 2023 about Extended Stay America.
We booked a room at your hotel for a week at a fee of $484.00 We cancelled a few hours later and they still took out money, leaving us homeless. Attempts at getting money back have been fruitless. Read more
Complaint from chuuby cheeks on 25 September 2023 about Extended Stay America.
my room on the 2nd floor of the hotel the breeze way was full of trash and cigarette buds, upon entering the room the carpet was soiled and oily like .dead roaches in kitchen on the floor . in the... Read more
Complaint from SGK2023 on 11 September 2023 about Extended Stay America.
Front desk employee was rude and she got aggressive with my husband and I. She seemed rushed although it was 8pm no one else around. She actual asked if I had a problem kept calling me lady and asking lady... Read more
Complaint from Koyote on 09 September 2023 about Extended Stay America.
Paid for room over phone for my friend had her down as main guest to check in so had to have me go there cause employee said she was not on list . Well get tell her she has for... Read more
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