While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Extended Stay America over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 7, 2024
Do you have a dispute or had a bad customer experience with Extended Stay America? Submit your Extended Stay America complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Extended Stay America.
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Finally, we can turn your complaint into a professional Extended Stay America complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 16 complaints about Extended Stay America over the last 12 months. The graph below shows a monthly breakdown.
Curious about Extended Stay America's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Extended Stay America. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Extended Stay America by calling 1-877-651-2124. If you want to reach out to Extended Stay America through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from JMB2023 on 10 August 2023 about Extended Stay America.
On 08-08-2023 got a room for myself and a guest. Guests name is not on my room. Not has anyone ever seen my guest with me. So what happened was my guest room key did not work. So he came... Read more
Complaint from Skylarsmom07 on 09 August 2023 about Extended Stay America.
My husband and I have been staying at the San Dimas Extended Stay hotel for a month now. Every day between 5-10 times a day our kitchen sink fills with water and over flows!!! If we are not paying attention... Read more
Complaint from lg2073@gmail.com on 01 August 2023 about Extended Stay America.
Bathroom - 1. The shower was visibly dirty. Water bubbles in the ceiling are about to burst. Cracked and broken plaster on the walls. Plaster smears on the floor. The closet had no racks to hang... Read more
Complaint from Lewis Tall Bear on 08 July 2023 about Extended Stay America.
My name is Lewis Tall Bear I made a reservation directly through the property location in Bethany Ok 3800 NW 36th I-44 access road location on Friday afternoon July 7th, with a gentleman named Kevin whom I spoke with.at the... Read more
Complaint from Esther-Gamaliel on 18 May 2023 about Extended Stay America.
Starting this month of May 2023 I noticed my hot water wasn’t getting hot anymore and I communicated to the front desk management about it repeatedly and was lied to repeatedly that the water was set on the right temperature.... Read more
Complaint from good luck 7@gmail.com on 17 May 2023 about Extended Stay America.
Assistant manager has been stealing money. Also falsified documents. Have stole Apple tablets Read more
Complaint from Jay jaxson on 20 April 2023 about Extended Stay America.
I came back after work and found my door card key wouldn't work AGAIN so I went to the general manager to say something about and another person came right up to the assistant manager and asked for a card... Read more
Complaint from Bosswinner3000 on 11 April 2023 about Extended Stay America.
Im staying at extended stay Saint Paul-Woodbury and this is by far the absolute worst hotel I have ever stayed in. People throw trash outside by garbage can except for putting in in the dumpster in the back. There’s cigarette... Read more
Complaint from WifeybooG59 on 24 March 2023 about Extended Stay America.
I moved from a different state to Colorado due to a very bad domestic violence marriage, I got away from the problem. I explained my situation to the front desk with is the manger’s they were allowing me to pay... Read more
Complaint from Misterroy on 24 December 2022 about Extended Stay America.
4835 river’s street North Charleston,South Carolina 29406 I checked into this hotel and the experience was unbelievable I’ve stayed at a well kept extended stay america in Centennial Colorado for 2 years from the beginning of the Covid 19 pandemic so... Read more
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