Extended Stay America complaint: Front desk gave my room key to a stranger

On 08-08-2023 got a room for myself and a guest. Guests name is not on my room. Not has anyone ever seen my guest with me. So what happened was my guest room key did not work. So he came in from outside. Walked up to the front desk and asked for a key. Didn’t ask him his name, who’s name is on the room, didn’t ask him for id. NOTHING. They gave him a key. Now I don’t know any of this has happened because I wasn’t there. I went to the gas station. I tried to get in the side door. But my key didn’t work. So I go to the front desk to ask for a key to MY ROOM. The lady at the front desk is looking at me waiting for me to get my ID out. I give her my ID and she asks me do you have a guest here. I said yes cause thats what I put when I reserved the room. She said something about him coming to the front desk. But didn’t tell me what he was there for. So I’m thinking that’s odd. When I get up to the room. I’m telling my guest what had just happened downstairs. He says oh my key didn’t work so I went down to get a key. Mind you his name is no where on my reservation. No one has seen my guest with me. As I’m telling him what just took place at the front desk. He tells me that he asked for a key. I ask him they didn’t ask you for ID. He said no the lady just gave him a key. He doesn’t even have an ID. The front desk lady gave a key to my room without asking his name, id, name on the room, nothing. So I was like HELL NO. So I call extended stay to file a complaint. I talked with this really nice lady. She tells me she’s sorry. Then says that someone from corporate would be reaching out to me. I said ok thank you. So today is 08-10-2023 I just received a call from extended stay. Im thinking that I’m talking to someone from corporate. Oh no I’m talking to a guy up at the front desk at the hotel. I said your here at the hotel. He says yes. So after I just got finished telling him what happened. All he says to me is that he’s sorry. Your sorry the your employee gave my room key out to a stranger. And all you are going to say is sorry. How about your next stay with us is free. I said thats it he said yes have a good day. WTF I HAVE SPENT ALMOST $400 ON A ROOM FOR 3 DAYS. WHERE THERES NO ICE. THE VENDING MACHINE DOESN’T WORK. IF YOU DO LAUNDRY HERE YOUR CLOTHES COME OUT SMELLING LIKE DIRTY DOG. I JUST SPENT $6 TO DO A LOAD OF LAUNDRY. MY CLOTHES CAME OUT SMELLING WORSE THAN WHEN THEY WENT IN.