Extended Stay America complaints
Extended Stay America complaint: Out of Order Room
Filed 1 Aug 2023 by Leonard
Bathroom – 1. The shower was visibly dirty. Water bubbles in the ceiling are about to burst. Cracked and broken plaster on the walls. Plaster smears on the floor. The closet had no racks to hang clothing. The closet was bear. This room wasn’t ready to be placed on the market for use. No remote for the TV. Returning to get the replaced remote, which had no panel to hold the batteries in it. When I checked in the manager came to the door in his pajamas. The lobby smelled of bleach and cleaning fluids. There were plaster holes and tear-in spots throughout the room. The floors were dirty and gritty, and grimy. There was a strong odor of mildew throughout the room. This was the absolute worst Extended Stay I have ever used. e.g. dirty, mildew, cracked plaster, ceiling damaged.
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