Extended Stay America complaint: Failure to disclose Additional $100 deposit when Reservation was made by Phone at the location

My name is Lewis Tall Bear I made a reservation directly through the property location in Bethany Ok 3800 NW 36th I-44 access road location on Friday afternoon July 7th, with a gentleman named Kevin whom I spoke with.at the property.
When I made the reservation with him it was not disclosed at the time made the reservation that there was an additional $100 dollar deposit. This was not mentioned at all, so when I arrived to check in My room I was told by the lady on duty t the front desk that when made my reservation I should have been informed about this . I told her it was not. She said I couldn’t pay by way of my debit card cause it wasnt a credit card another thing that was not disclosed at the time of making my reservation over the phone when i had called and spoke with Kevin at the property . I mentioned why didn’t he mention that to me then-i asked her and she rudely told me that she didn’t make the company policies l told her again why they I didn’t but that they certainly should have . that he should have especially me.coming from more than an hour out of town to stay there . .So I told her I was gonna.go and withdraw the money so I went to transfer money and had planned to pay all cash ..but I went to withdraw the money needed I didn’t have enough iny account cause I guess she cancelled my l reservation when I left to make a withdrawal of the money enough to cover the room. When I went to get the money off my card to get the deposit required the location had already chargedy.debit card $40 and subsequently I didn’t have enough to cover reserved room ..so I called and made another reservation and when I arrived back the lady which I can’t remember her name but it was at around 645 pm when all this transpired. She said that my debit card had to be a credit card affiliated with a bank account and wouldn’t accept my Debit card for payment for the deposit, so my fiancee had a friend that had agreed to pay it for us on his credit card and we were gonna give him the money and she said she couldn’t do that unless he was staying in the room. Which made no sense to me as that was just as the same as someone paying the room it should have been an issue for anyone to pay if they wanted to pay my room. I felt discriminated against. so I had to cancel a second resevation which now will charge my debit card again I don’t even know how much they will charge . I feel it was very unprofessional not to be informed that there was an $100 deposit when I made the reservation I fell they should have disclosed that I formation when I made the reservation the first time . I am now short of money enough to get my room anywhere and out in the street due to this lack of proper communication. I need something done about this. I also want.something done . I.have done business with Extended Stay for 5 years now and have never had such a terrible experience like this ever . I feel I need some type of compensation As I traveled from out of town all the way to the location and now I’m having to sleep on a friend’s sofa. please address this. This situation has got my fiancee upset so to the point she wants to file a complaint with the better business bureau. I feel we can handle this before further steps are taken. The lady at the front desk was really rude and was very unprofessional in her regard to this situation. Please address as soon as possible. I have nowhere to go and no money now because they have charged my debit card taking $40 I had towards my room. there will now be a second charge to my debit for canceling the second resevation. Please address this issue immediately please.
You.can reach me by way of my.email at
[email protected]
Or by phone at (657) 615-6044
Thank you for your response in this matter .

Sincerely Submitted,

Lewis K. Tall Bear