I am staying from nov 20 till jan 1 in jan jose
Complaint from davcer54 on 18 December 2022 about Extended Stay America.
on dec 14 woke up sick (covid) found car had been towed desk lady just laughed couldn't that just had me move it Read more
Extended Stay America complaints
Extended Stay America Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Extended Stay America over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 7, 2024
Extended Stay America complaint process
Do you have a dispute or had a bad customer experience with Extended Stay America? Submit your Extended Stay America complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Extended Stay America.
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Finally, we can turn your complaint into a professional Extended Stay America complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Extended Stay America?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Extended Stay America complaints chart
We have received 16 complaints about Extended Stay America over the last 12 months. The graph below shows a monthly breakdown.
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Extended Stay America complaint statistics
Curious about Extended Stay America's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
38
Total complaints
38
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
38 ratings
How to contact the customer service of Extended Stay America?
Below, you will find the contact information for the complaint department of Extended Stay America. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-877-651-2124
Contact form:
You can contact the customer service of Extended Stay America by calling 1-877-651-2124. If you want to reach out to Extended Stay America through their own website, you can use their contact form.
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Extended Stay America reviews: (38)
Authentic experiences shared by our community for your benefit.
Stuff stolen
Complaint from Oharrell on 22 November 2022 about Extended Stay America.
I had housekeeping come to my room yesterday and they stoled a red cat toy which was my cats favorite toy and a bed matt that she like to sleep on. Idk what else happened while I was gone for the... Read more
Dirty unsanitized roaches rude management
Complaint from Christy69 on 20 November 2022 about Extended Stay America.
Very dirty bedding after being washed.towels stained and dirty after being washed.roaches.very poor management.dirty rooms.complain if ask for ammenties..say don't have anything.cabinets falling off.sink backing up..ask for my bedding they said would wash since my mattress cover had pee on... Read more
Bad Staff, Bad Rooms, Bad Service, Bad Internet, Bad Everything
Complaint from ChiliBob on 19 November 2022 about Extended Stay America.
I've been staying in this reeking pit of pestilence for several weeks. The staff is rude, appears to not like white people, the rooms are disgustingly filthy, the TV is broken, the bed is falling apart, the stove looks like... Read more
Bud bugs
Complaint from Lena on 15 November 2022 about Extended Stay America.
We were moved to a room that had bed bugs All our belongs had to be treated because the bugs were coming out of the heating vent when the fan blew I had to launder all my... Read more
Unauthorized Pet Fee Charges
Complaint from johnweaver3 on 15 November 2022 about Extended Stay America.
My stay at “Extended Stay America Suites Bartlesville, OK, Reservation Booking Nr. H5691023. Dispute (Unauthorized Non Claim Pet Charge $217.80): First a little about myself; I’m a retired military member with 29 years of active Army service and 18 years of... Read more
Ripped off
Complaint from Michelle Bucci on 22 October 2022 about Extended Stay America.
I made reservations for 2 rooms before our trip to see my dying Aunt for a set price or so I was told over the phone. When we arrived not only did they say I only have 1 room... Read more
Needed Just A Little Time. Got banned instead.
Complaint from Ronnie132 on 14 September 2022 about Extended Stay America.
I was injured in an accident that cost me everything. After my eviction i was the only provider of my three year old was blessed with a church helping me by booking me over the phone for a few... Read more
discrimination and personal injury
Complaint from msbbuzz on 05 May 2022 about Extended Stay America.
4 the record I have called customer relations over 4 times starting around March 12 I am still waiting 4 some1 to get back to 2 me. This hotel has serious problem with poorly trained workers. My first bad... Read more
Worse Stay Ever
Complaint from daryl.istre@gmail.com on 07 March 2022 about Extended Stay America.
I attempted to check in early on March 6, 2022 and was told the room was not ready and needed to be cleaned, it would be later in the afternoon. That was no big deal but when I checked... Read more
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