My complaint:
4 the record I have called customer relations over 4 times starting around March 12 I am still waiting 4 some1 to get back to 2 me. This hotel has serious problem with poorly trained workers. My first bad experience is when I was told I did not have 2 extended my stay in advance. This incorrect info caused me to lose my room until Javier took it upon himself 2 fix the issue after I called guest relations got no help. The second issue was not being able to use the website because I was unable to sign up. I am still waiting on that call too from customer relations. 3rd an employee told me 2 pay $664.00 for 7 days. If not 4 me coming 2 ask a question I would not have learned this was incorrect that I had a balance of $384.00. I then got a call from the superior stating she informed me what was owed a few days before. I told her I was told to pay $664.00 and because it was told to me by your employee 5 times why should I not believe her. Her tone was rude accusatory. she tried 2 make it seem as if I was trying 2 scam the hotel live here 4 free I mentioned this 2 her. I tried 2 explain 2 her that is not what the clerk stated showed me the $664 on the iPad. I paid the money. Then my stay was extended by another clerk, again a problem arose. This same supervisor contacted me again with the same accusatory tone that we have been over this before. I told her instead of her accusing me of trying 2 scam the hotel maybe she could better train her employees because customers can only go by what we are told. It happen again this time I was told by the manager that no one in the hotel can extend a stay without paying the amount up front I told him that is not true even if it was that is not what the clerk told me. I was standing next 2 an older white man who extended his stay told the clerk he would pay on the due date. I asked Mete via email why certain people are given this curtesy but I am not. He stated this is not his hotels policy. I told him the clerk that extended my stay did so because this was a common practice. On Tue. another clerk accused me of not paying this was not true. she kept telling me I needed to pay. then today I get another call from the supervisor that I needed to pay I was told to pay on May 6, 2022. I am being harassed because I am black and because they r worried about being sued, they are trying to build a history of me not pay so they can say that is the reason I was asked to leave. The repeatedly harassment is giving me incorrect info about how much to pay and when. The plan also is to make me upset to the point where they can claim I am a disruptive customer and for this reason they want me to leave. I was also injured here due to a defective wash cloth. I told the supervisor today stop with the harassing tactics and just tell me you do not want me here. For weeks now I have remained calm and respectful today was the first time I lost my temper a little. I told the supervisor I do not want to hang up on your but I cannot deal with this any longer and I have to get off the phone. I informed the supervisor of my very personal injury and her only response was to ask me if I wanted new towels. I called customer relationship again today and was left on hold for over 4 hours. No one ever answered.
Suggested solution:
Train there employees stop discrimination against black people and offer its' customer towels that do not cause physical damage and injury.
