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Extended Stay America complaint: Needed Just A Little Time. Got banned instead.

Open 139 views Hotels / Motels

Filed 14 Sep 2022 by Ronnie

I was injured in an accident that cost me everything. After my eviction i was the only provider of my three year old was blessed with a church helping me by booking me over the phone for a few nights.. It was at the Extended Stay In Scottsdale old Town. The church got extremely busy and low on fund as so many are needing help. It went five days without payment. I didn’t know and when the employee let me know I had it handed very quickly as a couple of ppl from the inter came and paid the balance plus paid till Tuesday the 14th. It hut Tuesday and I was getting the room payment worked out with churches. The actual manager came to the room and said that I had to leave it was after check out. I explained the situation and even gave the choice of him talking to the man that was coming from the Mormon church in Phoenix at about 6. He was paying for a few nights so my son would be indoors. He got very rude and told me no to leave the room. I went to the front and begged him for a few more hours. The church is credited and the man even wanted to talk to him and pay over the phone. The Manger said no and gave me an hour. I went and latterly held a sign for 4 hours in the heat of AZ. I get back and try to pay the front He refused because it was cash. Mind you my eye balls are even sun burned. Two others came to pay and nope couldn’t. He put me on a no reservation and said if I was not out I’d be forced out. Why? I had multiple ways of payment. I’m sitting here scared any minute to be kicked out in the heat with my son and every shelter full. I believe that rude man should compensate for this

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