Extended Stay America complaints
Extended Stay America complaint: Ripped off
Filed 22 Oct 2022 by Michelle
I made reservations for 2 rooms before our trip to see my dying Aunt for a set price or so I was told over the phone. When we arrived not only did they say I only have 1 room reserved but I have to pay double what I was told. To further our terrible experience with these people the woman who works there was very rude, the place smelled like pot and my handicapped mother was NOT given a handicapped room. She couldn’t take a shower for 4 days. When we asked for towels we were told by the nasty lady we can only get new ones when we exchange our old ones. When I got home and called to get some of my money back and complain I was told, basically, I am a liar! Never ever have I had a awful experience like this
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