My complaint:
This room stinks. I have done all I can do to get this molded mildewed smell out of here. however, the attempts have been unsuccessful and it’s making us all sick. As soon as the air is cut off it reeks horribly and smells even worse. I have mentioned this before with old management and I have mentioned this to you with new management. I can no longer take this unbearable smell. I have since asked to move to another room and be downgraded as well but there is never a room available without carpet. My pets are trained but I still don’t want any accidents on no carpet therefore I don’t want a room with a carpet.
When I made reservations through ESA online reservation I told them I would be here a year or two. Hence, upon residing here I have endured in the first studio room 3rd floor $799.18 every 2 weeks: full of roaches crawling on the wall while cooking and when asleep as well as coming under the door from the designated trash spots (they were loads of roaches crawling all on the wall and everywhere else and I would have to put a towel under the door, the mattress was unsanitarily soiled and full of brown and yellow stains and I did not want to lay on top of that!
When I transferred to the 1st floor as an accommodation (room with double beds): I experienced noisy neighbors with kids stomping all day night, mold in cabinets, roaches coming out the ceiling and everywhere else, spiders, rust in the oven, and water leaking out the bathroom ceiling flooding the floor, water dripping from the window becuase of the upstairs neighbors AC causing big puddles of water that constantly had to be fixed. I spoke with the director and she was okay with me moving to the third floor back in another room with no carpet but I was being harassed by other tenants that reside here and I have all the email text documentation and photos.
I then transferred to this suite paying $1038.80 every 2 weeks due to no other option. upon moving into this room water was coming from behind the wall flooding the bathroom uncontrollably every day until they patched it up and that was it. Management then was aware of the mold just as well as maintenance but it was covered up and not fixed. that whiteboard they put on the side was a cover-up. I then had to explain the sink was caving in on the sides and underneath and the only thing maintenance did was place the brown wooded board over the mold and leave it like it was. I then had to ask them to come back and paint where the shower head was because they left everything as is. Now the toilet in the living room has to be shut off due to the noise in which I work from home and so now I have to endure them going behind the wall with all the noise that comes along with it to fix this when the maintenance man said no one should have ever been allowed to move in here. So now my 8-year-old niece and I have to use one toilet and I have to be inconvenienced because of these problems.
As a person that resides in this hotel all that I have endured has been unsanitary conditions and maintenance just patching things up instead of fixing them. I have paid too much money to live here to experience all of this in the last 7 months. But as soon as you miss a payment management hunts you down and is ready to put you out but does not keep codes up accordingly to make this place sanitary. I live here for a reason and regardless of the reason it doesn’t mean to take advantage of my hard-earned money and do what you want to do as if no one cares.
Suggested solution:
I would like to discuss refunds, full accommodation to another room no carpet, or to another location.
