Extended Stay America complaint: Management

Name: Management
Item: Extended Stay America
Rating: 1
Author: Foxy

Open 25 Oct 2019 632 views Hotels / Motels

Filed 25 Oct 2019 by Foxy

Dirty rooms, the size and breed of a dog that can stay in the hotel. Manger not following up on complaints.

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Case details

Status: Open
Company: Extended Stay America
Filed: 25 Oct 2019
Rating: 1/5
Desired resolution: They get better housekeepers, they have someone to go behind the housekeepers to make shore the room is clean the right way, I feel the manger is responsible for making shore the room are clean. It also should be the manger responsibilities to take into consideration that there are ALL kinds of people come and go from this hotel. The hotel needs to be inspected by someone from the outside unannounced, so they can see if there is any health issues. They should have a limited to the size and breed that can stay in the hotel.
Problem: Dirty rooms, manager ignores complaints
About: hotel room

25 Oct 2019 Complaint filed and published
25 Oct 2019 Message from Bizzy: we notified Extended Stay America about this complaint.

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