Extended Stay America complaints
Extended Stay America complaint: Dirty dirty and gross
Filed 1 Jul 2021 by Christi
Checked in to a room that is suppose to be non smoking and started with an allergic reaction upon entering the room. The desk chair was stained and filthy. The desk wasn’t wiped down, had dried stains on it. The leather sofa had what looked like sticky fingers dragged along the seat cushions. The fan that joins the 2 rooms were covered in dirt, dust and mildew. The bathroom tub had mold on it, ceiling had mold and the floor under the caulk was growing mold. The microwave had stains underneath it and the door had such a gap that you could see light and hear the leaves blowing across the front of it and blowing dirt under the door. They changed my room and placed me into a ground floor since there were no elevators. I had to settle for a smaller bed than what i paid for. The smoke detector was constantly chirping to which they said they couldn’t fix it because they didn’t have access to the maintenance room. They gave me blankets for my son so he could sleep on the sofa bed…to which he slept on the floor because the mattress was covered with menstrual stains. The air conditioner blows nice in the front room but it’s stuffy and hot in the bedroom and you have to sleep in your underwear. The wall vent, that is less covered in dust as the one from the previous room, does not circulate the air from the front room. You’re hot and miserable and then you notice that the mattress squeaks at your every move so while my husband would toss and turn, you’d hear the need creak. That’s not a pleasant sound when you finally start to drift off. The icing on the cake was going to the bathroom only to have a cockroach run across your for while sitting on the toilet. I have a lot of photos taken from both rooms, even the roach wanted to be in one of them
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