While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Lora3411 on 04 November 2021 about Direct Express.
This company should be shut down. They are Liars. And heartless individuals who do not care about people or children. My card was blocked for fraud without contacting me or asking my permission. They refused to unblock it even after... Read more
Complaint from Debra gray on 04 November 2021 about Direct Express.
I haven’t been able to use my direct express card account over 3 months Read more
Complaint from john777 on 04 November 2021 about Direct Express.
I use a ATM machine located at a CVS Pramancy the machine didn't give me my money and it was taken off my debit card it was 200 dollars that happen on September 01 2021 Read more
Complaint from nicole337 on 03 November 2021 about Direct Express.
I put you my social security number ask for fraud department then I get disconnected every time it has happened for 3 days I've been hell on hold for hours and hours someone needs to tell me what's going on... Read more
Complaint from maddyfeli1@gmail.com on 03 November 2021 about Direct Express.
Someone made a cash payment on my card for 69.87 I called direct express I put in a dispute on September 6th we r now in November it’s going on 3 months I call every day but I can’t get... Read more
Complaint from itsgoingdown1@ on 02 November 2021 about Direct Express.
my card was cancelled with regard too suspicious activity which of which i was not informed of until i waited 1.5 hours on hold before i was made aware of the situation then you people charged my account for... Read more
Complaint from Wizzardmike on 02 November 2021 about Direct Express.
Can't activate my card Read more
Complaint from itsallgood on 01 November 2021 about Direct Express.
i received a debit on my account for a new card i did not order Read more
Complaint from maddyfeli1@gmail.com on 31 October 2021 about Direct Express.
I am on disability my money goes on my direct express card , on sept 3rd someone made a cash purchase of 69.87 for vital meals I don’t know what that is I never ordered that so on sept 6... Read more
Complaint from Jerald on 29 October 2021 about Direct Express.
My card was shut off for no reason then I go thru the steps to send my I’d that didn’t work now they saying send them a email Read more
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