Direct Express Complaint Sentiment: Negative

Our sentiment meter has identified a 43% increase in complaints about Direct Express over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Direct Express's offerings.

Sentiment data last updated on March 29, 2024

Direct Express complaint process

Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Direct Express?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Direct Express complaints chart

We have received 134 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.

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Direct Express complaint statistics

Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

788
Total complaints
785
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 788 ratings

How to contact the customer service of Direct Express?

Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+18887411115
Corporate HQ address:
P.O. Box 245998 San Antonio, TX 78224-5998
Contact form:

The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Direct Express reviews: (788)

Authentic experiences shared by our community for your benefit.

credit not applied to account

Complaint from Claudia Castiglia on 16 October 2021 about Direct Express.

On 82021 I filed a claim 1-633537059 in the amount of $140.00 for unauthorized use of my card ending 0070. On 92821 I received a letter from Direct Express stating the transaction were unauthorized and the amount of $140.00... Read more

Comments: 0
Rating:

Abuse

Complaint from Sylinus on 15 October 2021 about Direct Express.

I called to get help with a fraudulent charge, after 20 minutes of being on hold, a person named Karen talked above me, ignored everything I said, treated me with disrespect, then proceeded to block my card. I have to... Read more

Comments: 0
Rating:

Representatives Keep Hanging Up On Me

Complaint from cachita1 on 04 October 2021 about Direct Express.

I have been wanting to place a dispute for a $400 ATM withdrawal that never occured on October 1, 2021 at the PNC Bank located at 2 N. 2nd Street in Harrisburg, Pennsylvania. I placed my card into the machine,... Read more

Comments: 0
Rating:

Unauthorized charges

Complaint from Jantine01 on 03 October 2021 about Direct Express.

Over the weekend someone took $888 off my card without permission. Direct express gave me a provisional credit which I used to pay Mt rent. Then without warning they took 888 dollars off my card because they said I had... Read more

Comments: 0
Rating:

NO ATM ACCESS ON RENEWD CARD

Complaint from business lady on 01 October 2021 about Direct Express.

Expired card replaced after first one sent to wrong address. Newly issued card cannot access ATM machines at two different locations. No sense in calling Direct Express if you cannot call six times and wait 20 minutes for a live... Read more

Comments: 0
Rating:

Refund

Complaint from Carla Crawford on 29 September 2021 about Direct Express.

I filed for a replacement card on the 24th of September 2021 I paid for two day express mail. My new card should've been delivered by UPS on September 27th Monday. I called direct express and was... Read more

Comments: 0
Rating:

Denied disbuted charges

Complaint from Pconner292@gmail.com on 28 September 2021 about Direct Express.

I was in the hospital when my payment came in and my ex boyfriend stole my car and my cards and spent 827.00 in one day. I disbuted the charges and got the paperwork in before the 10 days even... Read more

Comments: 0
Rating:

Unarthorized purchases, Google play.

Complaint from Bigdoggy306 on 28 September 2021 about Direct Express.

Had several charges filled against my Direct express card. Who files the same charge over and over. Direct express said they see no signs fraud, are you kiddiing me I will not stop until my stolen Disability money is refunded Read more

Comments: 0
Rating:

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