Direct Express complaint: Withholding my money without giving any reason

Complaint from nicole337 reported on 03 November 2021 about Direct Express

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I put you my social security number ask for fraud department then I get disconnected every time it has happened for 3 days I’ve been hell on hold for hours and hours someone needs to tell me what’s going on I have bills to pay food to buy I had to survive of this money that you’re keeping away from you please notify me as soon as possible what is going on my money is on my card but I can’t spend it thank you have a blessed day

Suggested solution:

Answer the phone give me my money or a valid reason why a valid reason why that I'm not getting my money

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