Our sentiment meter has detected that Direct Express complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -25%. While some customers might experience challenges with Direct Express, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 20, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 124 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Susan walls on 24 November 2021 about Direct Express.
I used western union to send my friend money they declined for my friend to receive money from western union. They sent me a text saying they would refund my money within 7 days. Well I had to deal with... Read more
Complaint from Bella2121 on 15 November 2021 about Direct Express.
Someone did an unauthorized transaction on my direct Express card on ATM in Clearwater South Carolina I reported this the day that it happened it was November 1st 2019 I went through the correct an entire process of what you... Read more
Complaint from Very upset on 11 November 2021 about Direct Express.
In Sept. there were three days of fraudulent charges I never made or authorized on my account. It took me 3 days to get through to an agent. I reported the problem and requested a new card and filled out... Read more
Complaint from Kermit777 on 08 November 2021 about Direct Express.
I got a new card and I can't select a pin and the card number is 5332 4804 2004 4697 I call and I'm just on hold. I need to select a pin 1979 so I can pay my rent Read more
Complaint from Complaintant37 on 08 November 2021 about Direct Express.
A company I brought a item form never delivered the package in when they did it was way out of the promised shipping time as well as the wrong package I explained this to direct express file a dispute and... Read more
Complaint from Rclark on 08 November 2021 about Direct Express.
I was incarcerated for 14 days I got out October 4th so there was no way on October 2 I got 800 off my card but they refuse to give me my money Read more
Complaint from Jody122070 on 07 November 2021 about Direct Express.
Did my dispute wrong and didn't get my $ 367.00 back Read more
Complaint from Ptomblin on 06 November 2021 about Direct Express.
I tried to get in touch with Direct Express for 15.5 hours on Thursday 11421 and so far 11.5 hours on Friday 11521 and not to mention Wednesday 11321 they have my account locked and i can't get any money... Read more
Complaint from GizMack1 on 05 November 2021 about Direct Express.
I can't get my money off the DirectExpress card and no one has answered the varould phone numbers; been trying for over 2 and a half weeks or more. Read more
Complaint from Jody122070 on 04 November 2021 about Direct Express.
On disability filed two complaints have not got my money want it all 367.00 calling disability and business burieu someone think it was Google the girl said and I didn't give anyone permission to take my money it's for my... Read more
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