While some customers may still be encountering a bad experience, our sentiment meter has detected a -78% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 30, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Joycery on 09 August 2022 about Direct Express.
I am complaining about direct express not sending card out in a timely manner. I had my old card deactivated by mistake and they would not put it on. I have bills to pay and need it. Why can’t they... Read more
Complaint from Cj1908 on 06 August 2022 about Direct Express.
I've called the direct express card to get my card from white listed and the dike ads agents wouldn't do they job . They seemed careless as they sat on they telephone dayjob ass cause they ain't got a life... Read more
Complaint from bonniedraytonblu4@gmail.com on 04 August 2022 about Direct Express.
I I lost my grandson's card and called Direct Express for a new one they started asking me random questions that did not pertain to me I got everything wrong... they are rude disrespectful I gave them every answer that... Read more
Complaint from Cervantespeter977@gmail.com on 03 August 2022 about Direct Express.
I have rent electric bill car payment direct express will not withdrawal any of my disability. As a result I will have to pay late fees, this problem been happening to much in the last 6 months. Read more
Complaint from Cassieo1977 on 03 August 2022 about Direct Express.
OK direct express has had a block on my card I have 5 thousand dollars they will not unlock it Read more
Complaint from Jay2364 on 02 August 2022 about Direct Express.
Direct Express has blocked my card and I have sent an email with my ID birth certificate and Social Security card I've also sent a fax and even contacted Comerica bank with my complaint right now Direct Express is not... Read more
Complaint from Lindseymarie89 on 01 August 2022 about Direct Express.
I have been on the phone 4 hours straight. There was a hold on my account. For possibly someone else trying to get into my account. When in all reality it was me trying to access my account. Customer service... Read more
Complaint from Winkee68 on 31 July 2022 about Direct Express.
I called to check my benefit amount on July 29 I have only had this card for a couple of months I put in last four digits of card to check balance it asked for red entire card number I... Read more
Complaint from Glendaturner220@gmail.com on 30 July 2022 about Direct Express.
I was in hospital October 1 of2021 to February 24 of2022 I left my home in a ambulance to hospital from hospital to nursing some when I got out I didn't have any money someone stole everything I called direct... Read more
Complaint from Charvey59 on 29 July 2022 about Direct Express.
My name is Crystal Harvey a friend ( I thought) had stayed with me. She obtain my personal information. However different events happen to me to the point. Where I had to move with my god sister. This young... Read more
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