Direct Express complaint: Change Personal Information

My name is Crystal Harvey a friend ( I thought) had stayed with me. She obtain my personal information. However different events happen to me to the point. Where I had to move with my god sister. This young lady took it upon herself called in and cancel my card and had a new sent to her address. Her address is 7615 West Main in Belleville, IL. My profile was completely changed without reason or question. My issue is how could this happen without my permission. Since I have learn this was done I called in and cancel that card. I have a new one coming directly to me at 909 North 39th st in Belleville, IL I would like to make a formal compliant to whoever allow this to happen. And the necessary action should be taken to the responsible parties. Please review my phone records or notes from 07282022 the day I took action to order my new card.