Direct Express complaint: Fraud

I was in hospital October 1 of2021 to February 24 of2022 I left my home in a ambulance to hospital from hospital to nursing some when I got out I didn’t have any money someone stole everything I called direct express but they wouldn’t talk to me cause I couldn’t be verified I had to borrow money to get I D I sent all the paperwork from hospital showing I was there they told me get police report I did Identify vtheft paper all that and Would not give me my money then I called checking then they said they don’t see it they are wrong they had my money theyth gave it away they keep giving me the run around filing the same store me chico not that bigagain and again then they told me in I was denied cause whoever did went and shopping at the same store and I haven’t gotten my money yet am very very upsetthe money goes out my account they tell me crazy stuff talking bout taxes and all this I said what can someone do do something about them