Our sentiment meter has detected that Cebu Pacific Air complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Cebu Pacific Air, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 6, 2024
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We have received 15 complaints about Cebu Pacific Air over the last 12 months. The graph below shows a monthly breakdown.
Curious about Cebu Pacific Air's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Jbtim on 13 July 2023 about Cebu Pacific Air.
My flight was supposedly 13:00 boarding, left davao city 19:40 imagine how much time they waste! And upon arrival here in manila my luggage was not here. Im so stress already because I was not able to catch my next... Read more
Complaint from 45142303183 on 11 July 2023 about Cebu Pacific Air.
I decided to avail of the 9 KG carry on luggage option and pay extra for some sports equipment.A small cricket bat set for my children as a gift, value $50 I also had in my bag a battery drill.I went... Read more
Complaint from LeeYu on 30 June 2023 about Cebu Pacific Air.
I had a flight last Nov 11, 2023 at 5:45am and I was able to do online check in already 8 hrs before the flight but when I reached the airport around 4am, there was no wheelchair available of which... Read more
Complaint from memesgs on 13 June 2023 about Cebu Pacific Air.
Ref DCDBUI When we originally booked this flight, the orig date of return to Manila was June 7 noon. 1st move - flight moved to an earlier time to 9AM same date June 7. Sometime on June 5th, we were... Read more
Complaint from Charlotte66667 on 12 May 2023 about Cebu Pacific Air.
How it got ed then i still bot pay it. I tey to back to my previous booking date. It not back anymore asking unless i pay the renew booking amount due which higher to my previous booking. Read more
Complaint from Jmurphy2090 on 24 April 2023 about Cebu Pacific Air.
24th of April my flight going to manila at 6:20 am and I arrived 5:20am before your enter the airport you need to follow all the rules and regulations to fall in line and X-ray all your luggage. I tried... Read more
Complaint from Ansantos on 02 April 2023 about Cebu Pacific Air.
Hi,i would to file a complaint that our travel agency refused to acknowledge that the refund was already been transmitted,eventho the cebu pacific have repeatedly consistently informed us that it was already been transmitted Thank you Read more
Complaint from dan_adolph_18@yahoo.com on 03 March 2023 about Cebu Pacific Air.
I flew from Manila via Cebu Pacific 5J0018 9am bound to Dubai (terminal 1). I have 7 luggage under MHS5UW Booking reference. I only transitted in Dubai and flew the same day to my next Destination Bishkek (FRU), Kyrgyzstan via... Read more
Complaint from Margaret19 on 13 February 2023 about Cebu Pacific Air.
I booked a ticket way back 2020 but Covid19 happened so my flight was cancelled and converted to travel fund. Now we were due to use our travel fund which we did last May 2022 then on September 2022 Cebu... Read more
Complaint from ItsMei on 06 February 2023 about Cebu Pacific Air.
Hi, I just wanted to know why the Travel fund amount is just 25% of what was paid? It's too unfair. Read more
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