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Cebu Pacific Air complaints

Cebu Pacific Air complaint: Refund Travel fund

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Filed 13 Feb 2023 by Margaret

I booked a ticket way back 2020 but Covid19 happened so my flight was cancelled and converted to travel fund. Now we were due to use our travel fund which we did last May 2022 then on September 2022 Cebu Pacific Air cancelled our flight not just my booking but also my husband and my sons. I was told it only takes 2 months to get our refund however we were not informed that travel fund take longer like forever. We’ve been waiting for our refund for 4 months now. They kept telling us to wait and wait.

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