Dented handcarry luggage
Complaint from ednafernandez1029 on 30 January 2024 about Cebu Pacific Air.
My handcarry ref samsonite luggage as heavily dented Read more
Cebu Pacific Air complaints
Cebu Pacific Air Complaint Sentiment: Neutral
Our sentiment meter has detected that Cebu Pacific Air complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Cebu Pacific Air, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 24, 2024
Cebu Pacific Air complaint process
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Cebu Pacific Air complaints chart
We have received 16 complaints about Cebu Pacific Air over the last 12 months. The graph below shows a monthly breakdown.
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Cebu Pacific Air complaint statistics
Curious about Cebu Pacific Air's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
33
Total complaints
33
Open Complaints
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Complaints pending
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Complaints resolved
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33 ratings
Cebu Pacific Air reviews: (33)
Authentic experiences shared by our community for your benefit.
Damaged Baggage Compensation Not Received
Complaint from Ryan L on 20 January 2024 about Cebu Pacific Air.
Cebu airlines forced me to check my small backpack due to a 7kg carry-on limit. Cebu airlines returned the bag to me two days later completely destroyed. It got stuck in a conveyor belt - the bag and most contents... Read more
Voucher with the reference number FWDIXR
Complaint from Maurice Pierre on 26 November 2023 about Cebu Pacific Air.
This is Maurice Pierre Fozoo, my flight number is 5J 50,and my booking reference number is FWDIXR, I'm complaining about my voucher that you sent to me that it will expire end of November 2023 but then when I check... Read more
3 hour flight turned into 11 hours
Complaint from Jordan71 on 11 September 2023 about Cebu Pacific Air.
Pilot made a mistake and didn't land when he could have. Reroutes to another airport to refuel. Then Fukuoka airport closes and we can't get off plane in Japan cause imigration is closed. So we fly back to Manila and... Read more
Rude on boarding staffs in Caticlan airport
Complaint from Ksdg on 08 September 2023 about Cebu Pacific Air.
Hindi accommodating ang mga staff sa on boarding ng Cebu Pacific Caticlan airport super rude imbes na ang priority na may baby ay padaanin na din kung San pinadaan ang naka wheelchair at senior just like at NAIA, gusto pa... Read more
Baggage Damage
Complaint from Jojo12344 on 06 September 2023 about Cebu Pacific Air.
My baggage where not handled with care. There were scratches and damages Read more
Refund missing flight because of 8h delay
Complaint from ykonur on 21 August 2023 about Cebu Pacific Air.
Hi, I was in the flight on 5/7/2023 from Manila to Dubai which had a delay of 7 hours. I missed my connected flight to Izmir and want to get a refund. Otherwise I have to speak to my lawyer.... Read more
Staff Behaviour and FAULTY plane
Complaint from Rohiy on 14 August 2023 about Cebu Pacific Air.
I was travelling in plane from Manilla to Melbourne On August 13th.First I was shocked to see that there were few staff members who were going through your bags with bare hands,no gloves,no masks,not any other barriers.Then I was body... Read more
Luggage
Complaint from Luggage complaint on 23 July 2023 about Cebu Pacific Air.
Hi My baggage did not arrived at my destination yesterday. I have connecting flight from Cauayan Manila Caticlan with flight details 5J197 and DG6247. Personel from caticlan AirPort said that my baggage is still in Manila! Read more
We want a REFUND
Complaint from Meryl on 19 July 2023 about Cebu Pacific Air.
Last July 3, 2023, We have a flight going to Cebu, Cebu to Siargao. We were at the airport early. As we reach the counter, the employee said they had their last call at 5:30 and claiming that we are... Read more
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