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Cebu Pacific Air complaints

Cebu Pacific Air complaint: App crashed and ate my travel fund

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Filed 20 Jan 2023 by Zha

My last day for rebooking is 20th of January 2023 to use my travel fund. I was in the middle of booking my flight 10pm AU time when the app crashed. I refreshed the app and reopened, my travel fund is gone! I chat with a live agent apparently they are not at fault.

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