Zoom Complaint Sentiment: Neutral

Our sentiment meter has detected that Zoom complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Zoom, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 27, 2024

Zoom complaint process

Do you have a dispute or had a bad customer experience with Zoom? Submit your Zoom complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Zoom.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Zoom complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Zoom?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Zoom complaints chart

We have received 0 complaints about Zoom over the last 12 months. The graph below shows a monthly breakdown.

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Zoom complaint statistics

Curious about Zoom's track record in addressing complaints within the Mobile App, Software category? Dive into the all-time complaints data right here!

322
Total complaints
322
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 322 ratings

Zoom reviews: (322)

Authentic experiences shared by our community for your benefit.

Self-Video issue

Complaint from Adrija Das on 30 September 2020 about Zoom.

I am facing this issue since few days. When ever I need to shift myself from the zoom app to some other app during a meeting, my video turns off automatically. Hence, people misunderstands me to be closing my video... Read more

Comments: 0
Rating:

Webinar did not allow more than 100 partcipants

Complaint from Ganesh Institute of Management Studies on 29 September 2020 about Zoom.

I had purchased Standard Pro Monthly plan along with Webinar 500 on 25th September. The Invoice number is INV43207112. Though I had booked for 500 participants in Webinar, but it did not allow more than 100 participants on 25th September. I tried... Read more

Comments: 0
Rating:

Display Name Change in the midst of an online class

Complaint from Nihar Stanley Saldanha on 28 September 2020 about Zoom.

My son attends online tuitions via zoom, his display name changed automatically during the course of the online class on 19th Sept. My sons display name is Nihar Stanley Saldana and he joined the meeting with this name, through the... Read more

Comments: 1
Rating:

Video problem

Complaint from Nasera khanam on 28 September 2020 about Zoom.

My video is onn from my device but it's not visible to my host or other participants... Read more

Comments: 0
Rating:

Zoom video Problem

Complaint from Anand Kumar Jha on 27 September 2020 about Zoom.

I am a Zoom normal user.I use zoom for my school purpose nowadays my exams are conducted through zoom but when I am switching on my video it is showing that my video is switched on but as I am... Read more

Comments: 0
Rating:

Video glitch

Complaint from Adarsh s nair on 27 September 2020 about Zoom.

After updating to latest version (on 26-09-20)(vivo phone) Even after switching my video on its still showing off to others Even in the participants section it shows my video is switched off Read more

Comments: 1
Rating:

Zoom Bombed

Complaint from Jordan Banfield on 27 September 2020 about Zoom.

I am a student at the University of Iowa and was hosting a recruitment event for my sorority via Zoom. About half an hour into the zoom meeting I was sharing my screen as we were watching a video and... Read more

Comments: 0
Rating:

Excess amount charged

Complaint from PUP on 26 September 2020 about Zoom.

Transaction Date: 09252020 Transaction Number: P-46205951 Amount paid: $ 119.92 I upgraded my Basic zoom plan into Pro plan with a 1 year subscription and paid in $ amount. ($149.90yrhost) . I availed a Discount of $74.95 and supposed to pay... Read more

Comments: 0
Rating:

Opening a tab

Complaint from Zachary Parsons on 25 September 2020 about Zoom.

I do not like it when it opens a tab when i have it downloaded, it is very annoying, all i ask is that you remove that feature from zoom, what i mean is that you can have it for... Read more

Comments: 0
Rating:

Problems with the audio

Complaint from Patricia2008 on 24 September 2020 about Zoom.

Hello, I have a monthly account with zoom, which I pay cause I thought the following problem would disappear but it hasn't. My current ID number in zoom is: 489 216 7484 When I`m in the middle of my class my audio... Read more

Comments: 0
Rating:

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