Zoom Complaint Sentiment: Neutral

Our sentiment meter has detected that Zoom complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Zoom, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 25, 2024

Zoom complaint process

Do you have a dispute or had a bad customer experience with Zoom? Submit your Zoom complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Zoom.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Zoom complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Zoom?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Zoom complaints chart

We have received 0 complaints about Zoom over the last 12 months. The graph below shows a monthly breakdown.

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Zoom complaint statistics

Curious about Zoom's track record in addressing complaints within the Mobile App, Software category? Dive into the all-time complaints data right here!

322
Total complaints
322
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 322 ratings

Zoom reviews: (322)

Authentic experiences shared by our community for your benefit.

unable to reset password or login

Complaint from vholden on 07 October 2020 about Zoom.

I tried logging into my zoom account to join one of my online lectures through my student email. For some reason, it said incorrect password and when I tried to reset my password, it said unable to reset password for... Read more

Comments: 0
Rating:

CANCELLED PAYMENT NOT YET REVAISED TO OUR ACCOUNT

Complaint from sdrnellai@gmail.com on 07 October 2020 about Zoom.

sdrnellai@gmail.com is our zoom id for this account last month for yearly subscription have automatically debited from our credit card then we have cancelled that but still now the payment has not revised to our credit card so pls kindly... Read more

Comments: 0
Rating:

Waiting Room - Disabled option

Complaint from yogatradicionalsevilla@gmail.com on 05 October 2020 about Zoom.

Attempted to remove the option of having the waiting room to allow my students to come into the class directly if they show up late for my Yoga classes. The tab for disabling the waiting room is greyed out.... Read more

Comments: 0
Rating:

Service chosen not working

Complaint from Tereza on 04 October 2020 about Zoom.

I’m writing you this mail as I’ve been having some issues regarding the duration of the meeting I’ve paid for. Since I’ve registered on your website ( from last April 2020 ) I have been paying the option the... Read more

Comments: 0
Rating:

Most Abrupt Incompetent Tech Billing Support

Complaint from Kanika Whig on 03 October 2020 about Zoom.

I hosted a meeting on Day 1 using my Personal Meeting ID. During the meeting I assigned someone else as Host and left the meeting. After this every time I tried to log on to a meeting from my Personal... Read more

Comments: 0
Rating:

Payment auto deduction

Complaint from Priti Pandey on 03 October 2020 about Zoom.

I don't want payed version of zoom. I needed once so I payed now every month money is getting auto deducted from my credit card which is wrong. I want to resolve asap and refund my 2 months money Read more

Comments: 0
Rating:

App is not working properly

Complaint from Vijay Kumar Singh on 02 October 2020 about Zoom.

I have buyer paid subscription of my zoom APP. But APP is not letting me share anything during meeting. My share button is not working from last 10 days. Ideally I have lost these 10 days. Pl help me in recovery of my money... Read more

Comments: 0
Rating:

Black Meeting Screen

Complaint from Morse_Student on 02 October 2020 about Zoom.

So, as I was about to be let in the meeting, all of a sudden my screen showed the meeting screen, but I can't seem to click anything and it was all black. I exited out of the zoom meeting,... Read more

Comments: 0
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Zoom no longer generates working links to meetings

Complaint from eastsight@verizon.net on 30 September 2020 about Zoom.

When I scheduled a meeting, Zoom would generate a link which was clickable to join the meeting. Now Zoom generates a long list of text which is not a link to a meeting, nor is it clickable. I even tried... Read more

Comments: 0
Rating:

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