Zoom complaint: Webinar did not allow more than 100 partcipants

Complaint from Ganesh Institute of Management Studies reported on 29 September 2020 about Zoom

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My complaint:

I had purchased Standard Pro Monthly plan along with Webinar 500 on 25th September. The Invoice number is INV43207112.

Though I had booked for 500 participants in Webinar, but it did not allow more than 100 participants on 25th September.

I tried to contact through Helpline number, but it is not recognizing my meeting number 526 354 3612.

I had to draw a sorry figure from about 450 participants who had registered for my Webinar.

Suggested solution:

Kindly guide me how I can conduct the Webinar ?

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