Whataburger Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Whataburger over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 28, 2024

Whataburger complaint process

Do you have a dispute or had a bad customer experience with Whataburger? Submit your Whataburger complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Whataburger.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Whataburger complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Whataburger?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Whataburger complaints chart

We have received 14 complaints about Whataburger over the last 12 months. The graph below shows a monthly breakdown.

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Whataburger complaint statistics

Curious about Whataburger's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

239
Total complaints
239
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 239 ratings

How to contact the customer service of Whataburger?

Below, you will find the contact information for the complaint department of Whataburger. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-628-7437
Contact form:

You can contact the customer service of Whataburger by calling 1-800-628-7437. If you want to reach out to Whataburger through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Whataburger reviews: (239)

Authentic experiences shared by our community for your benefit.

Bad drive through, excessive wait time, cold food

Complaint from Debx on 01 June 2021 about Whataburger.

On 531 I went through drive through. 4 cars in front of me. Ordered two whataburger jr. After ordering, waited 45 minutes for food. Stone cold with soggy bund. One bite and into trash. Suggest closing drive through until new... Read more

Comments: 0
Rating:

Worse Whataburger

Complaint from Mr H on 31 May 2021 about Whataburger.

This is the 4th time we have order thru the drive thru or online curbside pick up. Very slow never read or on time sometimes the fires are hot and fresh others times they are cold and stale the drive... Read more

Comments: 0
Rating:

Wrong Order

Complaint from RobinD on 30 May 2021 about Whataburger.

I went to Whataburger on Hewitt Dr. I had to wait because I was told chicken strips are not ready. My son ordered a chicken strip sandwich. I ordered a Burger and my mother a... Read more

Comments: 0
Rating:

Cant Get Orders right

Complaint from Jbdamedia on 28 May 2021 about Whataburger.

I'm sick and tired of the Whataburger at 5 Points in Pace FL. Their drive thru is terrible.. How hard is it to double and triple check to make sure all the food ordered is in the bags. Once a... Read more

Comments: 0
Rating:

Overcharged

Complaint from Lisa Shelton on 28 May 2021 about Whataburger.

I was just charged $16 for a breakfast platter and two eggs. The breakfast platter that was ordered is advertised at $4.49 and yet on the ticket it says $8. $1.89 for three pieces of bacon. And $4.48 for two eggs.... Read more

Comments: 0
Rating:

Hair in food

Complaint from Tw03101962 on 28 May 2021 about Whataburger.

I was almost finished with my patty melt and I found a out a 2 inch black hair Read more

Comments: 0
Rating:

Rude Management

Complaint from pmcgraw76 on 28 May 2021 about Whataburger.

My family had already purchased food and sat down in the lobby to eat at 10:30pm. We are halfway done with our meal when the manager comes and tells us the lobby is closed, that we need to pack... Read more

Comments: 0
Rating:

Wrong drink again!

Complaint from Rbryce on 27 May 2021 about Whataburger.

This is my second time getting what a burger. First of all the line took 23 mins to get through! I ordered a burger and chocolate shake and they gave me a vanilla shake. The last time I came here... Read more

Comments: 0
Rating:

Poor customer service

Complaint from shollis77 on 24 May 2021 about Whataburger.

On Monday 52421 I arrived at Whataburger to make my order at 5:26 pm. Despite being the 5th car in line, it took 20 minutes to get my order. After another 10 min, my food was given to me. The... Read more

Comments: 0
Rating:

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