Whataburger Complaint Sentiment: Negative

Our sentiment meter has identified a 200% increase in complaints about Whataburger over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Whataburger's offerings.

Sentiment data last updated on March 28, 2024

Whataburger complaint process

Do you have a dispute or had a bad customer experience with Whataburger? Submit your Whataburger complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Whataburger.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Whataburger complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Whataburger?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Whataburger complaints chart

We have received 18 complaints about Whataburger over the last 12 months. The graph below shows a monthly breakdown.

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Whataburger complaint statistics

Curious about Whataburger's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

239
Total complaints
239
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 239 ratings

How to contact the customer service of Whataburger?

Below, you will find the contact information for the complaint department of Whataburger. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-628-7437
Contact form:

You can contact the customer service of Whataburger by calling 1-800-628-7437. If you want to reach out to Whataburger through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Whataburger reviews: (239)

Authentic experiences shared by our community for your benefit.

Negligence

Complaint from sbass24 on 11 March 2024 about Whataburger.

This was my very first experience at the restaurant, the food didn't meet my expectations and I spoke with the manager and she refused to fix the issue, very humiliated and embarrassed Read more

Comments: 0
Rating:

They don't care!

Complaint from gfulop on 04 March 2024 about Whataburger.

Forgot the sodas in my order, returned to the store they didn't care. went back home, the shoddy food was cold. I threw it out and emailed customer support. I demanded a refund!! Said in three days I would be... Read more

Comments: 0
Rating:

Horrible experience

Complaint from Kbwonderful on 17 September 2023 about Whataburger.

We waited in line for over an hour after traveling thirty minutes to try Whataburger. When we got our food it was cold and our drinks were soda water instead of what we ordered. We caught someone outside who was... Read more

Comments: 0
Rating:

Store 1376

Complaint from Lindatidwell1955@gmali.com on 03 September 2023 about Whataburger.

To start off I hardly ever got breaks I was being bullied by three employees I had one employee that loved me to death she haded th way they treated mr she went all mangers had told them what was... Read more

Comments: 0
Rating:

Bullying me by three associates

Complaint from Tidwelllinda on 28 August 2023 about Whataburger.

Well you have three associates that bullied me talked to me like I was a dog yes I went to management nothing was done I wa told to take off my jewellery and I did so but everyone else wore... Read more

Comments: 0
Rating:

Mesha

Complaint from Mesha woods on 22 August 2023 about Whataburger.

Waiting 20 min for food and still got order wrong and had to wait another 15 min for 2 burgers. Just ridiculous other food was cold as ice Read more

Comments: 0
Rating:

Raw meat

Complaint from Bkgary on 15 August 2023 about Whataburger.

I bought a whataburger sandwich and the meat was undercooked. The meat was pink throughout the patty. I took it back they re made the order and the results were the same the burger patty was pink in the middle... Read more

Comments: 0
Rating:

Burger wasn't cooked in the middle

Complaint from Betty Odea on 06 June 2023 about Whataburger.

We drove 2 hours to get a world famous burger. I was very disappointed that the middle of the burger was still raw and pink. Everything else was good. I didn't know I needed a picture Read more

Comments: 0
Rating:

Food not Cooked to Order as they said

Complaint from TTurner on 04 June 2023 about Whataburger.

On 5/23/23, I drove quite a ways to restaurant and requested that my meal be cooked fresh because I am dieting and I wanted it fresh bc I was using up all my calories to eat there for the day.... Read more

Comments: 0
Rating:

Rude/Unprofessional Worker

Complaint from ramirezx_ on 02 June 2023 about Whataburger.

We were going through the drive thru , asked nicely about a coupon they couldn’t hear us so we repeated then the worker abruptly interrupts and says “Can you just tell me what you want on your burger?!” rudely of... Read more

Comments: 0
Rating:

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