Our sentiment meter has identified a 300% increase in complaints about Texas Roadhouse over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Texas Roadhouse's offerings.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with Texas Roadhouse? Submit your Texas Roadhouse complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 29 complaints about Texas Roadhouse over the last 12 months. The graph below shows a monthly breakdown.
Curious about Texas Roadhouse's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Texas Roadhouse. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Texas Roadhouse by calling 1-800-839-7623. If you want to reach out to Texas Roadhouse through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Jeannie C on 22 April 2024 about Texas Roadhouse.
Party of 5 at this location. Thursday night at 6 pm. Wait was 45 minutes. WAIS seated for approximately 10 minutes before our drink order was taken. Ordered an appetizer and our meals. Waited... Read more
Complaint from jeff caldwell on 17 April 2024 about Texas Roadhouse.
called in for seating for seven people , on tuesday 4-16-24, arrived and part of our party wasn't there , so we had to wait ten minutes for their arrival , also the female at that check in continuously smirked... Read more
Complaint from Cookie Perez on 24 March 2024 about Texas Roadhouse.
Received steak well done, requested medium. Server said she would correct the order. Manger came over and said she would correct the order. I asked her at least three times. My husband and daughter finished their food before my steak... Read more
Complaint from Ricky Martinez on 25 January 2024 about Texas Roadhouse.
Party of 12 sat for an hr and a half or more ,never got seated, and over heard manger tell employee to get rid of them. Read more
Complaint from Rodrigo Ruiz on 23 January 2024 about Texas Roadhouse.
I wish to file a complaint against your manager. My sister-in-law had arrived at the restaurant at 6:30pm. She spoke to the manager and informed him that she needed a table for 20 persons. I arrived there at 7:30pm. She... Read more
Complaint from Perez Elizabeth on 15 January 2024 about Texas Roadhouse.
I have been visiting Texas Roadhouse for years But every time I always get seated in the back. I have been there with family and friends several times. Yesterday I took the initiative to ask to be seated by the... Read more
Complaint from Lisabgd7 on 04 January 2024 about Texas Roadhouse.
Was in town one night and had nothing at all to eat that day so I went online and noticed Texas Roadhouse still open and taking to go orders. I put in my order for The One Pork Chop... Read more
Complaint from stanwheels1962@gmail.com on 28 October 2023 about Texas Roadhouse.
I ordered a high priced steak at the Williamsport. PA. 17701 Texas Roadhouse last night Fri Oct 27th 2023 it was rare so I sent it back to be more done. When I got it back from the kitchen... Read more
Complaint from Dermak on 25 October 2023 about Texas Roadhouse.
We are not people who normally complain about service and prefer to just stop associating with the offending business. However, in this case, the poor customer treatment and attitude that came from local restaurant service manager (Angie DeJesus) was... Read more
Complaint from Tommy lowery on 07 October 2023 about Texas Roadhouse.
I have never left a negative review in my life and I do realize that this is not a Michelin star restaurant, but dear me. I also think that you can expect some sort of standards when you go... Read more
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