Our sentiment meter has identified a 300% increase in complaints about Texas Roadhouse over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Texas Roadhouse's offerings.
Sentiment data last updated on May 6, 2024
Do you have a dispute or had a bad customer experience with Texas Roadhouse? Submit your Texas Roadhouse complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 28 complaints about Texas Roadhouse over the last 12 months. The graph below shows a monthly breakdown.
Curious about Texas Roadhouse's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Texas Roadhouse. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Texas Roadhouse by calling 1-800-839-7623. If you want to reach out to Texas Roadhouse through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Diamondcutie on 20 March 2023 about Texas Roadhouse.
I am writing you regarding my terrible experience My 2 sons and my granddaughter came there to enjoy dinner for my 9 year old granddaughter birthday. Our waitress was slow others that came in after us were served before we... Read more
Complaint from Bobbie Stewart on 28 December 2022 about Texas Roadhouse.
We went out for our anniversary and paid 130 dollars for burnt steaks could not even eat them Read more
Complaint from SMMMM12345678 on 29 October 2022 about Texas Roadhouse.
Long wait time, hardly any mushrooms on steak. 16 oz Texas ribeye very stringy and tough to chew we ordered a med. color as expected. Sweet potato small black discoloration inside very shriveled and dry on ends. Baked potato dry... Read more
Complaint from ALICE PHILLIPS on 10 October 2022 about Texas Roadhouse.
My son and I ate there yesterday (Sunday) 10-9-22 We had not had alot of food that day and my son wanted a good steak. He ordered a bone in ribeye rare but it came out raw so he... Read more
Complaint from bofaspac on 09 October 2022 about Texas Roadhouse.
waited for 20 minutes for water. finally ordered and had to wait over 1.5 hours and not food was delivered. our table for four persons ordered was lost and had to reorder. food did get to the table after another 1 hour. we... Read more
Complaint from Tokr56 @gmail.come on 18 September 2022 about Texas Roadhouse.
Order to be ready at 3:15 got there at 3:15. Texed here space number. 30 minutes later they came out with my food. Since you cannot talk to a human anymore for a to go order would be nice to... Read more
Complaint from Rolltide-ALABAMA on 27 July 2022 about Texas Roadhouse.
My husband went to the establishment in Montgomery AL to place a to-go order. The order consisted of a porterhouse steak. Waitress took order and made no mention of the establishment being able to prepare the steak. My husband asked... Read more
Complaint from backthen4 on 08 May 2022 about Texas Roadhouse.
My wife and I , along with another couple went to the Texas Roadhouse restaurant on Expressway 83 in Harlingen TX. on May 7th. we got there at 3:10 pm and was told there was a 20 to 30 min.... Read more
Complaint from Mamma on 07 May 2022 about Texas Roadhouse.
Evening exactly 5:30 pm Friday ,May 6 we arrived with a party of seven and we’re told there was nothing available to seat 7. We gave our name and when we asked how long we were told 10-15 mins.... Read more
Complaint from Sheldon on 06 February 2022 about Texas Roadhouse.
My wife and I arrived at Texas Roadhouse at 6:18. My wife went to the receptionist to give our name and then came to set down in the large waiting room at 6:20. She told me it would... Read more
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