Our sentiment meter has identified a 300% increase in complaints about Texas Roadhouse over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Texas Roadhouse's offerings.
Sentiment data last updated on May 6, 2024
Do you have a dispute or had a bad customer experience with Texas Roadhouse? Submit your Texas Roadhouse complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Texas Roadhouse.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Texas Roadhouse complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 28 complaints about Texas Roadhouse over the last 12 months. The graph below shows a monthly breakdown.
Curious about Texas Roadhouse's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Texas Roadhouse. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Texas Roadhouse by calling 1-800-839-7623. If you want to reach out to Texas Roadhouse through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Authentic experiences shared by our community for your benefit.
Complaint from Charisma Carter on 30 June 2023 about Texas Roadhouse.
Saturday 06/24/23 Approximate time: 6:30 pm My family and I were very supportive of your Texas Roadhouse restaurant in Harvey Louisiana. We have enjoyed certain items on the menu especially the chicken nugget salad. It was my wife’s birthday... Read more
Complaint from Erica on 19 June 2023 about Texas Roadhouse.
Today 6/18 my son and his fathers family went out for fathers day, my son wears a retainer he takes it out to eat he left it on a napkin on the table. They all ate, paid and left my... Read more
Complaint from Bad rep on 10 June 2023 about Texas Roadhouse.
They put tip on my credit card n I didn't authorize it...or give me a copy of receipt when they asked for my email to do so ,,,our food was cold also Read more
Complaint from Deadbroke on 02 June 2023 about Texas Roadhouse.
I ordered the ribs and they were burned so bad there was no was to eat them. I complained the next day when I went to eat them. The manager comped me another dinner and they came out the same... Read more
Complaint from GrandmaRose on 29 May 2023 about Texas Roadhouse.
Had to cancel phone order pick-up. Only one woman ahead in line who was taking over 20 minutes. Went inside twice and was told could only checkout at outside window. After seeing manager was told to wait.... Read more
Complaint from Jodie grant on 23 May 2023 about Texas Roadhouse.
1st time ever I was totally unsatisfied with my dining experience at Texas Roadhouse . Waited exactly 1.5 hours to be seated. My waitress Renee took the order, forgot my sweet potato . When it came the marshmallows were charcoal.... Read more
Complaint from Rondel vincent on 19 May 2023 about Texas Roadhouse.
We did a pickup order bacon buger and fries and Salted mushroom Swift cheeseburger fries. It was cold very messy Fries were soggy. I never would expect this from roadhouse. With all the years I've been going there. I crumbled... Read more
Complaint from Not for me anymore on 17 May 2023 about Texas Roadhouse.
My steak was raw. Not even seared on bottom side. Took 30 minutes to get my meal. My wife was done eating completely by the time my steak came back. I complained to server to no avail. I asked for... Read more
Complaint from Samantha Brown on 05 May 2023 about Texas Roadhouse.
I went to Texas Roadhouse in Montgomery, AL today (5/5/23) for a lunch graduation with my niece. The manager (Caucasian female) was very rude to an employee in front of customers. I know she is a new manager as I... Read more
Complaint from BrittBratt on 23 April 2023 about Texas Roadhouse.
My 2grandsons daughter and myself stopped in..had a little wait..not an issue. But when a bus pulled up it was as if we were no longer there .all attention went to the new customers..we have one serving of bread ..food was... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
