Texas Roadhouse complaint: Customer Service

Saturday 06/24/23 Approximate time: 6:30 pm
My family and I were very supportive of your Texas Roadhouse restaurant in Harvey Louisiana. We have enjoyed certain items on the menu especially the chicken nugget salad. It was my wife’s birthday celebration with nine (9) family members who frequent your Texas Roadhouse establishment as well. My deepest concern was our treatment by the two supervisors or managers who handled our problem. The seater/hostess explained to us we will be seated at different tables. No problem. As four of us (one handicap) sat at one (booth) table, your bust boy were preparing the next aligned table straight across seating six for the rest of our party.
The host (waiter) explained, I will seat 4 of you here which included a handicap, and the others will sit at this table, pointing to the 6 seated table across from our four seated (booth) table. Another host attempted to seat three customers (white ), but we explain that the table was prepared for the rest of our party who were waiting in the front aisle.
After two attempts to seat others not of our party at the prepared table, of only three people, we then asked for the manager. She arrived with a stern look of disgust on her face, assisted by a cop which appeared to me, for intimidation. We explained what was initially offered to us by the host.
To diffuse the situation of back and forth for my family’s safety,( from what has become the norm of white police brutality against minorities), and number one concern, I then said we will leave. Having an elderly family member with a physical disability struggling in and out of the four seated booth, and my four weeks old grandchild, we were hastened through the crowd. It was clear of the callous and insensibility to accommodate and denying the host information to us about the table. Apparently, your company support “profiling” customers with handicaps and minorities. After I said to your manager we will leave, the white male manager then replied sarcastically, “OK GOODBYE”.
Again, as for me, your staff demonstrates selective inclusion and profiling. This is becoming common, intense and evermore practical for the treatment of minorities. I’m sure this loss of customers is as minute as the sweat off your brow. No need to become surprised by your managers behavior of profiling. Maybe these managers are reflecting the leadership inspiration of the corporation by such racial profiling. But of course, selective accommodation, policy, and right to refuse service is legally in the company’s favor, even when it’s personal.