Food Poisoning
Complaint from JNO on 25 September 2023 about Texas Roadhouse.
I had severe food poisoning from my last meal on Thursday 9/21/23. I went to the ER as I was vomiting and passing blood. Read more
Texas Roadhouse complaints
Texas Roadhouse Complaint Sentiment: Negative
Our sentiment meter has identified a 300% increase in complaints about Texas Roadhouse over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Texas Roadhouse's offerings.
Sentiment data last updated on May 6, 2024
Texas Roadhouse complaint process
Do you have a dispute or had a bad customer experience with Texas Roadhouse? Submit your Texas Roadhouse complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Texas Roadhouse.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Texas Roadhouse complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Texas Roadhouse?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Texas Roadhouse complaints chart
We have received 28 complaints about Texas Roadhouse over the last 12 months. The graph below shows a monthly breakdown.
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Texas Roadhouse complaint statistics
Curious about Texas Roadhouse's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!
40
Total complaints
40
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
40 ratings
How to contact the customer service of Texas Roadhouse?
Below, you will find the contact information for the complaint department of Texas Roadhouse. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-839-7623
Contact form:
You can contact the customer service of Texas Roadhouse by calling 1-800-839-7623. If you want to reach out to Texas Roadhouse through their own website, you can use their contact form.
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Texas Roadhouse reviews: (40)
Authentic experiences shared by our community for your benefit.
Long wait for online order.
Complaint from Cait on 23 September 2023 about Texas Roadhouse.
I placed an online order for rolls and had to wait pushing 2 hours. For just rolls. Read more
Unbeatable steak
Complaint from Peggy Groves on 18 September 2023 about Texas Roadhouse.
First was very pink but they re cooked so I took it home to eat later but when I ate later was so tuff our order was 210.00 all was great but mine you are always great not sure why... Read more
Do like change
Complaint from Joyce.m.looney@ail.com on 18 September 2023 about Texas Roadhouse.
First of all I am 65 and don’t see very good and it took me over an hour to figure out how to put all the information for the app. I liked it better to call in my order.I wanted... Read more
Horrible birthday experience
Complaint from Goododie on 31 August 2023 about Texas Roadhouse.
We had to wait 29 min over wait time , 10 min once at the table and drinks Another 10 min for drink refills. Waited forever for our food. The table ahead of us got sat 30 min after us... Read more
Poor Service
Complaint from codexpert@aol.com on 26 August 2023 about Texas Roadhouse.
Let me start by saying we are frequent diners at Texas Roadhouse. Without getting too wordy let me say that I ordered a Cheeseburger and Fries. The Cheesburger came out with no fries. I pointed this out to the server... Read more
Horrible Management
Complaint from Dfra on 17 August 2023 about Texas Roadhouse.
I eat Texas Roadhouse often and they have not had a/c for the past couple months.. its not fair to the customers or workers. Management does not want to fix the problem Read more
HORRIBLE CUSTOMER SERVICE
Complaint from midnight on 06 August 2023 about Texas Roadhouse.
Attempted to submit this directly to Texas Roadhouse in Sioux Falls (on their website), but once again DISAPPOINTED. The email could not be sent directly to them. BOGUS .......... To: Texas Roadhouse ... Read more
Very poor response from corporate
Complaint from Kris D on 28 July 2023 about Texas Roadhouse.
My family and I visited the Texas Roadhouse in Muskegon Michigan...they all had steaks, cooked well done. I had a burger that was medium and pink inside. I immediately got sick and notified the restaurant...they gave me $20 off the... Read more
Restaurant was so loud we changed to carry out, and didn’t get our entire order.
Complaint from Sandra Jansen on 28 July 2023 about Texas Roadhouse.
The restaurant was so loud - screaming and clapping, we couldn’t hear each other talk. The noise caused an immediate headache and I had to leave without eating. We changed to carry out and found we didn’t get the side... Read more
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