Filed 17 May 2023 by Robert
My steak was raw. Not even seared on bottom side. Took 30 minutes to get my meal. My wife was done eating completely by the time my steak came back. I complained to server to no avail. I asked for the manager who was rude to me. Major attitude. Rolled her eyes and shook her head walking away. I told her I didn’t want to eat alone and take the food back. My baked potato was cold as well.
Full charge for meal. I left the food on the table untouched. She offered me a 15.00 coupon.
Sad.
75.00 ticket and a tip to the server he didn’t earn. He abandoned us. Manger said he was new. Well, I suppose your customer has to suffer for his bad training and lack of experience. That’s not my problem. Well it is now! The attitude by staff was un called for. I never lost my composure. I just let them know this type of service was unexpected. Not like our numerous visits and patronage before. I will pursue this to your highest levels of management. I would like to tell someone how rude managers result in loss of business. Obviously I am not happy after sleeping on an empty stomach for a meal i was charged for and declined to accept.
I should have walked out and let them do their worst trying to charge me for a meal I didn’t eat.
Ruined our special occasion we went out for.
I did say that I came to eat WITH MY WIFE. not watch her eat and wait for her to then watch me eat.
So, at least u know why we won’t be back to Milton, Fl. Texas Roadhouse.
I was polite but firm with the manger. Dakota was her name.
I am also very active in the community. I will tell anyone who will listen about your restaurant. I wouldn’t advise having this type of experience to anyone looking for a good meal experience.
Report
Discussion
0 comments
No comments yet. Been through something similar with Texas Roadhouse? Start the discussion above.
More Texas Roadhouse complaints
View all 41Quality of food
Party of 5 at this location. Thursday night at 6 pm. Wait was 45 minutes. WAIS seated for approximately 10…
Food
We did a pickup order bacon buger and fries and Salted mushroom Swift cheeseburger fries. It was cold very messy…
Management
I went to Texas Roadhouse in Montgomery, AL today (5/5/23) for a lunch graduation with my niece. The manager (Caucasian…