Texas Roadhouse complaint: Dine in experience

I am writing you regarding my terrible experience My 2 sons and my granddaughter came there to enjoy dinner for my 9 year old granddaughter birthday. Our waitress was slow others that came in after us were served before we got our food we had all most a 35 minute wait for our food which was understandable I know Sunday’s are busy. My salad was bought out wrong it was replaced our waitress slacked coming to the table seem to be irritated. we got ready to check out i was given the wrong receipt, I also had a coupon for a free appetizer. Well I had a 25.00 gift card from online for Texas Road House.

My 25,00 gift card got screwed up and 7.84 tip was added to my receipt in which I didn’t authorize. I talked to a manager she didn’t seem to impressed about getting my bill right which totaled 42.10 minus the appetizer which left a balance of 35.70, the manager said she was going to call corporate knowing your office wasn’t open at 8:30pm on a Sunday night. she left to call and it took around 15mins for her to come back.

The manager kept trying to scan my gift card until it didn’t work anymore. My son and I were ready to check out at 8:30 pm I was not able to leave the restaurant until almost 9:30pm. waiting on the manager. The manager said she would call me tomorrow 32023. I am hoping Texas Roadhouse will straighten this issue out I had a gift card I wasn’t able to use because of Texas roadhouse. My sons and I and my granddaughter came to enjoyed her birthday dinner and it ended up in a total mishap. I am asking Texas Roadhouse to straighten this matter out and contact me.