Chicken pot pie
Complaint from michaelK30 on 14 January 2021 about Swiss Chalet.
I purchased your chicken pot pie for the first time yesterday and tried it yesterday. I will never buy your pie again as it tasted like mould!! Read more
Swiss Chalet complaints
Swiss Chalet Complaint Sentiment: Negative
Our sentiment meter has identified a 300% increase in complaints about Swiss Chalet over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Swiss Chalet's offerings.
Sentiment data last updated on April 29, 2024
Swiss Chalet complaint process
Do you have a dispute or had a bad customer experience with Swiss Chalet? Submit your Swiss Chalet complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Swiss Chalet.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
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Swiss Chalet complaints chart
We have received 29 complaints about Swiss Chalet over the last 12 months. The graph below shows a monthly breakdown.
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Swiss Chalet complaint statistics
Curious about Swiss Chalet's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!
199
Total complaints
198
Open Complaints
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Complaints pending
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Complaints resolved
1.4
199 ratings
Swiss Chalet reviews: (199)
Authentic experiences shared by our community for your benefit.
French Fries
Complaint from Jampack on 08 January 2021 about Swiss Chalet.
We ordered Swiis Chalet. Quarter Chicken White Meat Menu We picked up Two Orders When we got home the French Fries were Dried out and tasted like they were Not Fresh We live minutes from pick up They were stale... Read more
Delivery service
Complaint from @Fahselt on 08 January 2021 about Swiss Chalet.
I have called three times to order for delivery. All times I called they said delivery was not available or a temporary hold on delivery. All times were before or just after 5pm. The one time the operator... Read more
no food delivered
Complaint from bibbsunshine@yahoo.ca on 01 January 2021 about Swiss Chalet.
I placed an order on Dec 31.20 and was expecting my order at 7pm; at 8:05 I followed up on the order; then again at 8:45pm at which time I was told by Kimberly that they food will be delivered... Read more
Undercooked chicken, cold fries and also no skin on the chicken breast
Complaint from AndreaBlandin on 20 December 2020 about Swiss Chalet.
My husband and I went to stay at a Air BNB for the night. We decided to order Swiss Chalet because neither of us had had it in years and we don't have a Swiss Chalet close to where we... Read more
Long wait, food cold
Complaint from Paul at Regency on 14 December 2020 about Swiss Chalet.
Pick up Order No. 202012131190061 Order placed on Dec. 1320 @ 04:33 pm for pick up @ 5:30 pm Arrived for pick up ly @4:30 pm. Paid for order and was told it would be ready in 10 minutes. Order was not... Read more
Bad food
Complaint from Giant Tiger shopper on 13 December 2020 about Swiss Chalet.
I purchased 2 chicken pies on 121120 kept them frozen until the next day when I cooked them both. I had a piece for dinner I usually cut them up freeze them in portions. I have... Read more
Missing portion
Complaint from Bill labrosse on 11 December 2020 about Swiss Chalet.
This is the second time I have ordered the festive meal the first time there were no rolls and this time there was no stuffing very frustrating Read more
No Servive
Complaint from tipper521 on 03 December 2020 about Swiss Chalet.
I went to Swiss Chalet Tillsonburg, Ont today Nov 14, 2020 at 12:30 with a friend . We waited at the Wait to be seated desk for over 15 minutes and no one even acknowledged we were there. We... Read more
communication
Complaint from Cam Roberts on 02 December 2020 about Swiss Chalet.
I called this number 416-438-3223 On December 2nd at 6:00 PM. I could not hear the person on the other end trying to take my order. If we spoke 12 words i would get every 2nd word. OMG So frustrating.... Read more
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