Swiss Chalet Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about Swiss Chalet over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Swiss Chalet's offerings.

Sentiment data last updated on March 29, 2024

Swiss Chalet complaint process

Do you have a dispute or had a bad customer experience with Swiss Chalet? Submit your Swiss Chalet complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Swiss Chalet.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Swiss Chalet complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Swiss Chalet?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Swiss Chalet complaints chart

We have received 29 complaints about Swiss Chalet over the last 12 months. The graph below shows a monthly breakdown.

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Swiss Chalet complaint statistics

Curious about Swiss Chalet's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!

197
Total complaints
196
Open Complaints
0
Complaints pending
1
Complaints resolved
1.4
/10 197 ratings

Swiss Chalet reviews: (197)

Authentic experiences shared by our community for your benefit.

Substandard food

Complaint from RJ on 22 February 2021 about Swiss Chalet.

Hi I have moved from Whitby ont to campbellford ont and have tried your Swiss chalet at 283 Dundas street Trenton and there food is extremely dry cold and is not worth the money . I gave them the benefit... Read more

Comments: 0
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Wait time

Complaint from Blair mac phee on 15 February 2021 about Swiss Chalet.

Ordered two Swiss chalet specials in Valentine's Day.Paid by MasterCard over phone for pick up at 4:30.Drove in Sydney which took 25minutes.Waited in line for almost an hour.Drove home (another 25minutes)Meal was cold.Wint do that again. Read more

Comments: 0
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Missing items

Complaint from Jal7195 on 15 February 2021 about Swiss Chalet.

Feb.1421 ... tonight I ordered a dinner for our family, my treat to my loved ones on Valentines day. We waited 45 minutes for the meal (not outrageous) but when it arrive we were missing 2 main items from the... Read more

Comments: 0
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Poor Customer Service

Complaint from Barby on 11 February 2021 about Swiss Chalet.

My wife and I usually phone this restaurant on Highland Road Kitchener to order our Swiss Chalet chicken. We usually get very good service when we call in to order. Today we called in and we could hardly hear or interpret the... Read more

Comments: 0
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Cold Take out

Complaint from Ron Upshaw on 01 February 2021 about Swiss Chalet.

Ordered 2 14 chicken dinners last night not happy with condition of meals Read more

Comments: 0
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Did not receive al the order we said for

Complaint from gorbo479@gmail.com on 30 January 2021 about Swiss Chalet.

We had ordered two Ceaser salads and two apple pies and received only one of each. We ordered two 14 chicken white meat dinners, two ceaser salads and two apple pies and paid a total of $46.96 Read more

Comments: 0
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ordering

Complaint from Y F on 24 January 2021 about Swiss Chalet.

Called to order from Swiss chalet as I had 50 dollar gift card, I checked prices on line you could order a family meal 29.99 and get a extra whole chicken for 5 dollars. I proceeded to order,... Read more

Comments: 0
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Horrible food - deliver

Complaint from kltuck on 17 January 2021 about Swiss Chalet.

We were so disappointed with our delivery order , won’t be ordering again Our dinner was stone cold The fries looked like the dregs from the bottom Of the basket Our ribs we’re burnt And the piece of chicken was the... Read more

Comments: 0
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Chicken pot pie

Complaint from michaelK30 on 14 January 2021 about Swiss Chalet.

I purchased your chicken pot pie for the first time yesterday and tried it yesterday. I will never buy your pie again as it tasted like mould!! Read more

Comments: 0
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French Fries

Complaint from Jampack on 08 January 2021 about Swiss Chalet.

We ordered Swiis Chalet. Quarter Chicken White Meat Menu We picked up Two Orders When we got home the French Fries were Dried out and tasted like they were Not Fresh We live minutes from pick up They were stale... Read more

Comments: 0
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