No internet access
Complaint from Raymond Unhappy on 11 December 2022 about Supersonic Fibre.
After load shedding I could not access internet This is since Friday evening at 10pm It’s Sunday 11th Dec and still the same Read more
Supersonic Fibre complaints
Supersonic Fibre Complaint Sentiment: Neutral
Our sentiment meter has detected that Supersonic Fibre complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Supersonic Fibre, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 27, 2024
Supersonic Fibre complaint process
Do you have a dispute or had a bad customer experience with Supersonic Fibre? Submit your Supersonic Fibre complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Supersonic Fibre.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Supersonic Fibre complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Supersonic Fibre?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Supersonic Fibre complaints chart
We have received 7 complaints about Supersonic Fibre over the last 12 months. The graph below shows a monthly breakdown.
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Supersonic Fibre complaint statistics
Curious about Supersonic Fibre's track record in addressing complaints within the Internet Providers category? Dive into the all-time complaints data right here!
58
Total complaints
58
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
58 ratings
How to contact the customer service of Supersonic Fibre?
Below, you will find the contact information for the complaint department of Supersonic Fibre. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+27-86-178-7377
Contact form:
You can contact the customer service of Supersonic Fibre by calling +27-86-178-7377. If you want to reach out to Supersonic Fibre through their own website, you can use their contact form.
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Supersonic Fibre reviews: (58)
Authentic experiences shared by our community for your benefit.
Unsatisfied
Complaint from Gwendoline on 08 December 2022 about Supersonic Fibre.
Tgis has been the second month that i have to wait on supersonic to activate my account.i have never had a problem and was so impressed with supersonic untill last month when it took supersonic two weeks to assist me... Read more
Billing complain
Complaint from Napo on 25 October 2022 about Supersonic Fibre.
I was struggling to make the monthly billing payment at pocknpay. So I end up calling the super sonic castomer help line, so they can check for me what's the problem, so they told my has increased that's why it's... Read more
I've been trying to do enquiries about WiFi connection but received no call whatsoever from Supersonic
Complaint from Dawie on 10 October 2022 about Supersonic Fibre.
Can someone from ur office pls contact me in (27) 0633368500 ask for David. Waiting on ur phone call‼️ Read more
line speed
Complaint from Braam on 29 August 2022 about Supersonic Fibre.
My line speed was down from 1gig download 200 mb upload to 200-300 mb download since july 18 2022. Supersonic blame vumatel for the fault but vumatel showed with test that Supersonic was at mistake. Ryan and Jade... Read more
refund
Complaint from LeratoM on 30 May 2022 about Supersonic Fibre.
I had an LTE modem with supersonic and then decided to get fibre for work purposes. I had the fiber router installed and the LTE router collected by Supersonic. I sent a cancellation email to them for my LTE but it was... Read more
Accounts Billing
Complaint from Dickinsons on 26 May 2022 about Supersonic Fibre.
Please follow up on suspended account s4204, I have been requesting and calling for the past 4 days to know avail or satisfaction. I would like to make a payment towards the account but am unable to afford the R3323,... Read more
No Internet
Complaint from Nadia Stokes on 01 April 2022 about Supersonic Fibre.
I've been calling and WhatsApp every single day for the past 3 weeks to get my connection activated. Vodacom has been at my residence 3 times and showed us that the line is not the problem. Technician from Supersonic could... Read more
Breach of contract incompetence and potential theft
Complaint from Incompetence123 on 03 March 2022 about Supersonic Fibre.
Supersonic accounts department has failed to credit my account with payments exceeding R6000. I have phoned and emailed on numerous occasions and despite promises , nothing is done to rectify my account. Written complaints are responded to by... Read more
6 Days of no service and absolutely no use calling Supersonic
Complaint from Ch on 27 February 2022 about Supersonic Fibre.
The morning of Feb 20th our internet was down, so we called Supersonic and logged the problem. Monday we were still down, so we called again and it got escalated. Since then NOBODY can give us a straight answer as... Read more
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