Acounts
Complaint from SS6381861 on 24 October 2023 about Supersonic Fibre.
My line was cut due to as they say non payment, I've send them all my latest payments still not rewolved Read more
Supersonic Fibre complaints
Supersonic Fibre Complaint Sentiment: Neutral
Our sentiment meter has detected that Supersonic Fibre complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Supersonic Fibre, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 24, 2024
Supersonic Fibre complaint process
Do you have a dispute or had a bad customer experience with Supersonic Fibre? Submit your Supersonic Fibre complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Supersonic Fibre.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Supersonic Fibre complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Supersonic Fibre?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Supersonic Fibre complaints chart
We have received 7 complaints about Supersonic Fibre over the last 12 months. The graph below shows a monthly breakdown.
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Supersonic Fibre complaint statistics
Curious about Supersonic Fibre's track record in addressing complaints within the Internet Providers category? Dive into the all-time complaints data right here!
58
Total complaints
58
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
58 ratings
How to contact the customer service of Supersonic Fibre?
Below, you will find the contact information for the complaint department of Supersonic Fibre. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+27-86-178-7377
Contact form:
You can contact the customer service of Supersonic Fibre by calling +27-86-178-7377. If you want to reach out to Supersonic Fibre through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Supersonic Fibre reviews: (58)
Authentic experiences shared by our community for your benefit.
Absolutely horrific experience, abysmal service
Complaint from CustomerServiceAbyss on 20 September 2023 about Supersonic Fibre.
AVOID THEM AT ALL COST Ordered LTE router and service subscription as a gift. Router arrived missing aerials. Completely unusable without them. Lodged complaints via every platform available. Ignored. Zero service. Yet the billing continued for a service I couldn't use. Gave... Read more
No Connection
Complaint from Dinny-Dee on 11 August 2023 about Supersonic Fibre.
Oh I wonder if I am waistline my time filing this complain like it is so exhausting just buy reading all these complaints to say the least. I am fairly new here less than a month, this is 3rd week... Read more
Poor Service
Complaint from Tandob on 07 August 2023 about Supersonic Fibre.
I am not able to connect to internet eversince I received the router on the 4th August Ref no 191 412 Read more
Pathetic service
Complaint from Yolanda Mulaudzi on 04 July 2023 about Supersonic Fibre.
After such great service on my lte line I made a very stupid decision to upgrade to airfibre. Technicians came to my premises 1st February 20.00, after installing was advised that I can cancel the lte. Loadshedding hit midnight and... Read more
I can't never get hold of them when needing assistance
Complaint from Fatima Davids on 03 June 2023 about Supersonic Fibre.
I want to change my password but I seem to never get hold of them Read more
Billing problems
Complaint from MJKALICHARAN on 28 May 2023 about Supersonic Fibre.
I changed from land fibre to air fibre because it was cheaper. I had endless problems with air fibre and decided to go back to land fibre after two months. Supersonic agreed and connected me back to the land... Read more
No internet
Complaint from Mark D on 16 March 2023 about Supersonic Fibre.
No internet for a week now keep getting told different problems from the call centre everytime I call , if I'm lucky to get through to them, pathetic service. Read more
Very poor service
Complaint from JamesN on 06 March 2023 about Supersonic Fibre.
Thank you for providing us with such a platform to express our unhappiness and disgusting services that is provided by some of the staff members of MTN Supersonic We had a problem with our fibre from the 02 March 2023 round... Read more
Unable to connect
Complaint from SW-1007-3665 on 26 December 2022 about Supersonic Fibre.
On the 22nd of December I paid my account and I received a wrong username and password. Username I received is SW-1001-3894 after payment and after installation on November the username I got was SW-1007-3665 and my wifi was working... Read more
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