Supersonic Fibre complaint: Billed for a service line NEVER INSTALLED!!!
Filed 28 Dec 2021 by Jacques
We applied for a fibre line to be installed late 2020. The Technician from Frogfoot arrived in December 2020 to connect the line, BUT there was no installation done for a router beforehand. Since then, no other tecehnician ever contacted us to do the router installation!
Now, we are being billed for a service line that was never installed!
We have been contacting Supersonic since we received the first invoices in September 2021, to resolve the issue, but even with a case number, this matter is still not resolved. Now the invoicing keeps running since September 2021, causing a negative credit score for us!?!
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