My complaint:
I have a contract for 50 up and 50 down and in the last 2 weeks my average download speed has been 10mbps. I logged a call and was told a technician needs to address the issue. I followed up yesterday and was again advised a technician needs to address it. I’ve been on the phone today trying to get through and I wait in the queue for under 2 hrs every time but as soon as I get to caller number 2 then the call is killed. So, I call again and again eventually some young girl Tembika advisers me that there are no technicians working but I can speak to accounts
Suggested solution:
They need to bill me for services rendered and in this case the average speed is 10mbps and not bill me the contracted speed which is 50mbps
